Jane Ariole (Customer Sucess Lead/ Product Manager )

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Details

Sector

Customer Service

Qualification

Doctor of Philosophy

Experience

Expert

Location

Poland

Skills

Public Speaking, driver, Management and planning, Data entry, Administrative, Customer service

Skills

English - United States

About Myself

Results-Driven Customer Success Expert with 14+ years of experience in customer service, banking, finance, and product management. I excel in customer onboarding, retention, and satisfaction. My expertise lies in building strong customer relationships, streamlining operations, and leveraging tools like Finacle 10/FFR, Salesforce, Zendesk, and HubSpot,Zoho and Microsoft dynamics 365.

Key achievements:
* Increased revenue by 45% through improved customer service.
* Enhanced efficiency by reducing cash deposit TAT by 80% and processing time by 50%.
* Improved customer satisfaction by reducing complaints and maintaining 100% retention.
* Exceeded targets in account acquisition and new deposits.
I am very proficient in leveraging customer journey map to drive profitablity.

Ready to elevate your customer success?

Let's connect!

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