Account Director - Catering SaaS

About Us

We're Civica, and we create software that helps deliver critical services for citizens all around the world. From local government to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realize that aspiration.

Why You'll Love This Opportunity as Account Director at Civica

Civica Catering Management Software enables caterers to provide safe, nutritious, and cost-effective meals efficiently. We are currently expanding our Sales Team and are looking for experienced Account Directors/Managers to play a pivotal role in guiding public sector catering customers through the challenges of an ever-evolving landscape.

Your role will extend beyond traditional relationship management, as you will use your curiosity to contribute to thought leadership and leadership forums, aggregating invaluable anecdotal information to further conversations, grow and solidify our credibility as the catering management solution partner of choice.

Key Responsibilities:

• Strategic relationship building
• Account Management
• Revenue Growth
• Drive holistic account cadence
• Ownership of new business demand generation
• Creating account momentum

Minimum Requirements:

• A track record of success in building and nurturing long-term executive-level relationships in multiple roles and accounts with demonstrable understanding of the client's challenges, building trust, providing thought leadership, support, and challenge.
• Influence: Excellent communication, presentation, and negotiation skills. Able to inspire, influence, and mobilize others to action.
• Commercial: Strong business acumen with the ability to understand and articulate complex software solutions to non-technical stakeholders in a compelling way that connects to their organizational vision and challenges. Able to operate as a 'connector,' exploring broad client challenges and identifying all the ways in which Civica could help to provide a seamless experience.
• Drive: Results-driven, determined, with a track record of meeting and exceeding revenue targets, able to self-motivate over a long period of time, always keeping the end goal in mind. Thrives in a fast-paced, dynamic environment, is highly resilient, and takes accountability for their actions. Motivated to always find solutions to a problem.
• Creative problem-solving: Change-focused, conceptual, sees new opportunities (even if they are not immediately obvious to others). Strong critical reasoning, adept at understanding complex situations and developing practical solutions that create the possibility for transformation. Looks at the long term, has a strategic mindset, and will flex approach when needed to get to the end result, is willing to take calculated risks.
• Collaboratively independent: Able to collaborate independently with clients, and to leverage/contribute to the results of the overall team and the wider Civica business. Open about when and how they need support, and willingly offers support to others.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

• Diversity & Inclusion: We're all different-and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old.
• Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career.
• Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice.
• Flexible Work: We have the technology and tools to support you working in our hybrid environment.