Area General Manager Operations London Hybrid Remote

Together we are creating a personalised global eco system designed for the future of work.

With our company values in mind, we design environments where people love to work. Spaces where people can create and be productive. Homes away from home. We embrace a win-win mindset with our friends of the brand and through hard work, innovation, and a low waste culture, we provide the best office space solutions for our clients.

However, it's not just about office space, our mission is to connect people to one another and to their neighbourhoods, strengthening community while maintaining privacy.

Joining our team is all about being part of a high growth, fast moving, and ambitious company. We are looking for people with a proactive approach, who are true team players, with a mindset to help us scale in structured and creative ways.

About the role

This is an exciting new role for the company, and you'll be responsible for overseeing the day-to-day front of house operations team in the management and support of our clients. This includes ensuring the sufficient onboarding and training of all team members, supporting your General Managers with ongoing recruitment and talent development, and acting as an escalation for team or client experience issues.

The 'AGM' will be responsible for the overall execution of the Operations team strategy via documenting clear processes, training and upskilling team members, and conducting ongoing reviews and audits to ensure adherence. You will be:

1. Measured on your objectives, namely around client retention and satisfaction, your team's onboarding and satisfaction, as well as delivering assigned projects on time and within budget.
2. Strategically and proactively thinking about improvements for our clients' needs in line with company growth plans and presenting these to the Head of Operations for support (you'll subsequently be rolling out these initiatives yourself and with your team).
3. Compiling and reviewing KPI reports to enable you to measure your own teams' success and to also report upwards to the senior team.
4. Maintaining contracts for our clients with our 3rd party providers (for example our IT provider) and looking at ways to improve costs and services.
5. Acting as a point of escalation and mentorship for your GMs on client queries.
6. Overseeing the 'launch' of new buildings alongside our Property Development department and ensuring the building is set up and ready for opening.

About you

You are a strategic thinker who is consistently looking at ways of improving processes or the customer experience. You're an experienced people manager and can optimise your team's skills to their full potential. You are:

1. An experienced General or Building Manager within the real estate space (around 3 years' is ideal) and have worked in the flexible office / co-working space.
2. Skilled in mentoring and managing a team within a fast-paced environment.
3. Experienced in managing budgets / projects within this space.
4. Adept at managing a diverse portfolio of clients.

What we offer

We're a fast-growing company with exceptional career growth opportunities. We offer great benefits such as Vitality Health Insurance, enhanced parental leave options, a bring your dog to work policy, share options, and regular social events (plus loads more).