BAU Support - Windows Server/Window 10/Citrix/AWS/windows SA admin, support/VMWARE

BAU Support - Windows Server/Window 10/Citrix/AWS/windows SA admin, support/VMWARE

Provide 2nd and 3rd line operational support for the Windows Server, Windows 10, Citrix and AWS infrastructure and systems in the company's 24x7 hosted and cloud environments. The role requires SME level experience for supporting multiple resilient solutions in an enterprise Microsoft Windows Server environment, Windows 10 end user environment, as well as an AWS Cloud environment.

Essential Functions

- Maintain and provide SME level infrastructure and content support for the internal and external solutions
- Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place
- Maintain and support the enterprise Microsoft Windows server environment
- Maintain and support the VMware Virtual Infrastructure environment
- Maintain and support the datacentre and branch office server hardware infrastructure
- Provide problem resolution of systems for local and remote users
- Participate with the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for various technologies
-Ensure internal systems are managed to the highest standard by following industry best practice
-Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes
-Actively contribute to the development of existing and new IT process and procedures to enhance service transition and service operation life cycle stages
-Demonstrate self-starter capabilities to be able to identify areas of improvement and take action in order to address

Desired
-Microsoft/VMware/Citrix/Cisco certification
-Linux/AIX certification
- ITIL certification
-AWS experience/knowledge

Essential
- Must have very strong experience supporting production Windows Server, Windows 10 and On-line (M365) solutions in an enterprise Microsoft Windows/Active Directory environment
- Strong experience of supporting enterprise web infrastructure services and related technologies
- Experience of supporting a production VMware environment
- Experience of supporting data backup technologies
- Experience of system management tools eg SCCM
- Experience of packaging/updating software via 3rd party tools (eg Profile Unity)

Desired
- Experience supporting Linux/AIX systems
- Experience working in financial services sector
- Experience working in and supporting an AWS cloud environment

Permanent role - based in Canary Wharf - hybrid working

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