Business Manager to the Chief Executive Officer

Business Manager to the Chief Executive Officer We are looking for a highly motivated, proactive, self-starter, to provide direct support to the Chief Executive Officer (CEO). The successful candidate will be able to co-ordinate and manage multiple pressures so that the Chief Executive Officer is able to concentrate on their priorities and maximise the use of this time in delivering their objectives.

This is an exciting opportunity to work in a dynamic role at the heart of an NHS Trust. The role will provide the opportunity to be involved with interesting, complex and high-profile work across the organisation and South East London system. You will need to be motivated, pro-active and a self-starter. You will be adept at navigating the political landscape and willing to grow your networks and build new relationships in order to deliver your objectives. The role will offer you the opportunity to hone and develop the skills you already have to the next level as well as developing new skills in this role.

You will be responsible for supporting the Chief Executive Officer in helping them to deliver their various responsibilities across the breadth of their remit. Although this will vary on a day-to-day basis.

Main duties of the job DUTIES AND RESPONSIBILITIES: The post holder will:

• Proactively support the CEO in delivering all of their responsibilities across their Trust portfolio
• Act as a first point of contact for the Executive team, key stakeholders such as NHS England, other Health partners and Local Government, patient/service users, MPs, and Councillors
• Prioritise incoming issues, correspondence and concerns addressed to the CEO, which will include those of a sensitive and highly confidential nature, determining the appropriate course of action, referral or response
• Lead on specific pieces of work, projects and workstreams
• Drafting correspondence on the CEO's behalf
• Scheduling and planning visits for external stakeholders to visit LGT
• Use a high level of independent judgement to prepare or commission briefings for the CEO
• Compile information from multiple sources - where material may be conflicting - for analysis and presentation
• Attend some meetings with the CEO to capture actions and be responsible for subsequent tracking and delivery of such actions
• Exercise sound judgement, being aware of role boundaries to ensure that key business items and decisions are identified, progressed and followed up accordingly, escalating where needed
• Ensuring that key issues and topics are addressed appropriately

About us Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million per annum, the Trust provides services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We are committed to working with our partners to deliver the best outcomes for our local communities.

Our people

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for; the patients. Engaged employees perform at their best, and our Equality, Diversity and Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from Black, Asian and ethic minorities background, identify as LBBQT+, and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of Trust staff through training & development
• Making equalities mainstream

Job responsibilities DUTIES AND RESPONSIBILITIES

The post holder will:

• Proactively support the Chief Executive Officer in delivering all of their responsibilities across their portfolio of work at the Trust
• Act as a first point of contact for the Executive team, key stakeholders such as NHS England (both Nationally and Regionally), other Health partners and Local Government, patient/service users, MPs, and Councillors
• Prioritise incoming issues, correspondence and concerns addressed to the Chair, which will include those of a sensitive and highly confidential nature, determining the appropriate course of action, referral or response
• Lead on specific pieces of work, projects and workstreams
• Be responsible for ensuring the Chief Executive Officer is prepared for upcoming meetings and events (for example providing briefing notes, leading on the agenda setting process where needed)
• Anticipate and identify the Chief Executive Officer's needs and concerns and ensure that appropriate action is taken without requiring their instruction
• Use a high level of independent judgement to prepare or commission briefings for the Chief Executive Officer on specific topics, including researching/ benchmarking and analysis of information as required
• Compile information from multiple sources - where material may be conflicting - for analysis and presentation
• Attend some meetings with the Chief Executive Officer to capture actions and be responsible for subsequent tracking and delivery of such actions
• Work closely with the Chief Executive Officer's PA to pro-actively manage the Chief Executive Officer's diary to ensure time is effectively prioritised. Keeping them informed and updated on relevant issues, commitments, and responsibilities, prioritising and following up as appropriate
• Exercise sound judgement, being aware of role boundaries to ensure that key business items and decisions are identified, progressed and followed up accordingly, escalating where needed
• Provide support to the Trust in any way agreed with the Chief Executive Officer

Key Working Relationships

• Establish and maintain excellent relationships with a broad range of internal and external stakeholders. This will include the Executive teams in various organisations across SEL, the SEL ICB, Local Authorities, patients/ service users, MPs. Councillors
• Present information and issues - explaining highly complex issues - to a wide variety of internal and external stakeholders, when required
• Maintain good relationships with key stakeholders to ensure timely and appropriate communication and correspondence

Financial and Physical Resources

• Monitor, validate and authorise invoices using the SBS system for both the Chief Executive Officer and the Deputy Chief Executive Officer
• Deliver against organisational objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines
• Continually strive for delivering value for money and greater efficiency
• Contribute to the financial delivery of the NHS ensuring all business management functions are cost-effective and delivered on time, contributing to business planning process where applicable
• Contribute to commissioning of goods and services, as required

Staff Management

If asked, the post holder will be expected to:

• Line manage allocated staff
• Continually communicate with staff, helping to clarify goals and activities and the links between these and the wider Trust strategy
• Recognise, respect, and reward the contributions and achievements of others, valuing difference
• Act as a team player, investing time to generate a common focus and genuine team spirit
• Readily share resources to support higher priority work, showing pragmatism and support for the shared goals of the organisation
• Deal with conflict in a prompt, calm and constructive manner
• Encourage collaborative team working within own team and across Trust
• Identify and address team or individual capacity requirements and gaps to delivery to current and future work
• Identify and develop all talented team members to support succession planning, devoting time to coach, mentor, and develop others
• Continually seek and act on feedback to evaluate and improve their own teams performance
• Actively promote diversity and equality of opportunity inside and outside of the organisation
• Role model the values and behaviours of the organisation

Strategy/ Policy and Service Development

• Undertake regular reviews of systems and processes relating to the Chief Executive Officer to ensure they are fit for purpose, amending where required
• Draft policies and procedures for own role and wider corporate teams as required, which could impact the wider Trust

Other

• All members of the Trust support team will work on a flexible basis. This may mean that, although the main elements of the job are included within this job description, you are asked to cover other areas of the Teams responsibilities. For example, supporting wider meetings and events across the Trust

Person Specification Education / Qualifications

• Evidence of continued professional development

Experience

• Significant demonstrable experience of co-ordinating projects in complex and challenging environments
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