Cardiology Virtual Triage PPC

Sherwood Forest Hospitals NHS Foundation Trust

The Cardiology department at King's Mill Hospital is seeking an experienced and enthusiastic Virtual Triage Patient Pathway Co-ordinator to join our dynamic and busy team. We are dedicated to providing exceptional patient care and are looking for a candidate who shares our commitment to excellence.

As a Virtual Triage Patient Pathway Co-ordinator, you will play a crucial role in ensuring the smooth operation of our patient pathways. Your primary responsibility will be to manage and coordinate the virtual triage process, ensuring that patients receive timely and appropriate care.

You will be the first point of contact for patients and colleagues, handling inquiries and providing support. Your role will involve meticulous management of patient data, balancing urgent and routine referrals and maintaining accurate records. This position requires a high level of organisation, attention to detail and a compassionate approach to patient care.

Main duties of the job

• Answering and making phone calls to patients and colleagues.
• Thoroughly managing an in-depth patient-based Excel document.
• Efficiently balancing urgent and routine referrals with a strong emphasis on patient care.
• Tracking patients in the virtual triage platform.
• Performing audio typing as required.
• Collaborating closely with consultants and colleagues across the Cardiorespiratory services.
• General administrative duties including photocopying, faxing and filing.

Person Specification Knowledge

• Computer literate, with experience of using a keyboard with a high level of accuracy.
• Knowledge of NHS or service provider in general.
• Thorough knowledge of healthcare administrative systems and processes.
• Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications.
• Experience of using a full range of IT/Patient data systems.
• Confidentiality and Data Protection.
• Health and Safety.
• Equality and diversity.
• Sound office clerical background providing knowledge of relevant procedures.
• Experience of using a full range of IT / Patient data systems - As applicable to speciality.

Qualifications

• Good general education with GCSE English at grade C or above, (or equivalent).
• RSA II (or equivalent).
• Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR).
• NVQ in Customer Care.
• Institute of Health Records & Information.
• European Computer Driving Licence.

Experience

• Quality Customer Service.
• Previous NHS knowledge and experience.

Contractual

• Regular attendance and willingness to work flexible hours as necessary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

£24,071 to £25,674 a year per annum pro rata