Chief of Staff

Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.

We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our 'big 4' service categories of restaurants/travel/entertainment and luxury retail.

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market).

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together.

Join Our Team as a Chief of Staff!

This is a unique role for rapid development for the right candidate to work at the heart of Ten, alongside a dynamic founder.

The Chief of Staff will act as right-hand person to the CEO Alex Cheatle. Based at our global HQ in London, your core purpose will be to ensure effective communication, delivery and implementation of the Ten strategy across the globe and across teams with different national and professional cultures. This will include external stakeholders - notably our blue-chip corporate clients and prospective clients. Projects will often involve leaders from around the world and from very different disciplines and cultures.

As Chief of Staff you will be an exceptional problem solver and organiser, demonstrating a strong sense of ownership and accountability. Alex moves and thinks fast, and you must be able to mirror that and have a high level of resilience, good judgment and confidence. You will have a passion for accountability, process, and the ability to think laterally and to identify project and department inconsistencies that need solving to ensure great decision making. The role would suit an individual who has experience of working with senior stakeholders to ensure the delivery of organisational change and/or communications in a fast-growth multi-national business. Applicants who have prior experience within Management Consultancy, Business Change, Operations or Communications will therefore be particularly welcome.

We're looking for an individual who is motivated chiefly by personal and professional development, a positive values-driven working culture and by having tangible impact upon Ten's exceptional ongoing expansion. As Chief of Staff, you will be an active ambassador for our culture and values, setting a standard for collaboration, integrity and accountability across the organization.

Given the scope of this role and the level of senior stakeholder interaction, you must be highly motivated and detail-oriented. Decision-making processes at Ten are collaborative, with open and honest communication sitting alongside the ability to self-evaluate. As Chief of Staff you must therefore be able to deliver within a working environment that requires independence, maturity and confidence.

If you're excited by the prospect of making a tangible impact in a high-growth environment, we'd love to hear from you

Key Responsibilities:

• Provide comprehensive support to the CEO across their full range of responsibilities.
• Act as an extension of the CEO by following up, cascading communication, and stepping in when needed to ensure continuity and alignment.
• Effectively articulate complex concepts in persuasive, clear and concise language for diverse audiences.
• Lead and manage specific CEO-driven projects, including planning, execution, and progress tracking.
• Collaborate with external stakeholders and cross-functional teams to drive change and implement transformation initiatives successfully.
• Conduct detailed analyses to support decision-making and strategic initiatives.
• Monitor and assess the effectiveness of strategies and decisions, recommending adjustments where necessary for optimal outcomes.

Your Profile:

• High-potential: Envision role as a route to becoming a future leader within the business.
• Persuasive communicator: Ability to understand and connect with others' strategic objectives, tailoring communication to effect change.
• Highly numerate: Naturally inquisitive and analytical, adept at translating complex data and insights into clear, actionable communication.
• Quick learner: Demonstrates a strong ability to rapidly adapt to new technologies, processes, and business areas, driven by a passion for understanding and problem-solving.
• Professional experience: Likely within a professional services firm (e.g., management consulting, investment banking, accounting, FMCG).
• Strategic thinker: Ability to grasp the bigger picture and develop insights from detailed numerical analysis.
• Self-driven and resilient: Capable of working in ambiguous, unstructured environments with multiple competing priorities.
• Education: Degree from a top-tier university, preferably in a numerate discipline (or top grades in Math's at earlier educational stages).

Location

We are ideally seeking exceptional candidates based in the UK (London) who are able to commute to the office at least 4 days a week.

Benefits & Rewards

At Ten, we believe our people are at the core of everything we do. We've cultivated a culture that not only acknowledges hard work but celebrates and rewards it. We're committed to supporting our employees in achieving both their personal and professional aspirations, encouraging everyone to integrate their goals and interests into a fulfilling career with us.

Our offerings are tailored to meet your needs. Alongside a competitive salary and rewarding share options aligned with your experience, you'll gain access to extensive professional lifestyle and travel networks, broadening your horizons and connections. We also provide flexible working arrangements, allowing you to balance your home and office life seamlessly.

We value the importance of rest and giving back, which is why we offer a generous paid time off package, including a day each year dedicated to volunteering for a cause close to your heart. Additionally, after five years of service, you'll enjoy a paid sabbatical, giving you a month to focus on personal pursuits without using your annual leave.

Our Ten Loyalty Rewards program further shows our appreciation, with bonuses and thoughtful gifts as a token of gratitude for your commitment. For those with a love of exploration, our Remote Working Holidays allow you to combine work and travel, anywhere in the world. Plus, as part of our team, you'll enjoy exclusive travel and entertainment discounts, just like our members.

At Ten, you'll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Join us and experience a workplace where you can truly thrive.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.