Chief Operating Officer (COO) Business Support Officer

Chief Operating Officer (COO) Business Support Officer

The COO Business Support Officer is responsible for supporting the COO Team with the effective operation of the COO Office, providing the COO Team with support across the full range of their responsibilities.

Welsh and/or English speakers are equally welcome to apply.

Main Duties of the Job

The post holder will work on their own initiative and be expected to demonstrate high levels of integrity, innovation, and commitment to Aneurin Bevan University Health Board, proactively and continually looking to identify new and more effective and efficient ways of delivering corporate business elements.

There will be a need for the post holder to handle highly confidential and sometimes very contentious and sensitive information of a personal, financial, and political nature and will therefore be relied upon to observe and comply with specific and implied confidentiality rules and policies.

The role will serve as a vital link for communication between the COO Team and Health Board colleagues at all levels, and will:

• Possess strong interpersonal and communication abilities;
• Offer support across the COO Teams' full range of duties;
• Manage the COO business effectively, ensuring efficient scheduling of meetings and appointments;
• Maintain robust systems and processes;
• Handle the organisation and administration of meetings;
• Assist with the planning of conferences/workshops as needed;
• Produce necessary documentation, draft letters, and reports;
• Collaborate with team members to facilitate Ministerial and other high-profile visits to the Health Board;
• Address information requests from both internal and external sources promptly and efficiently, providing assistance and feedback swiftly.

About Us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job Responsibilities

You will be able to find a full job description and person specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Experience

• Significant experience within a similar setting such as health care, law enforcement or social services environment.
• Experience of working with people.
• Experience of dealing with members of the public.
• Experience of delivering training courses.
• Awareness of equality and diversity principles.
• Awareness of confidentiality and information sharing within a healthcare setting.
• Experience of working within the NHS and a good understanding of its processes and systems.
• Knowledge of judicial court processes and procedures.

Knowledge / Skills

• Excellent written and verbal skills.
• Ability to develop policies and procedures.
• To be well organised and efficiently manage time.
• Sound IT skills and ability to carry out trend analysis.
• The post holder will be required to have knowledge of a wide range of legislation and reports and understand how they apply these to the manual handling. This might include, NHS Caldicott, Access to Healthcare Records 1990, Welsh risk management Standards and Health Care Standards.

Other Activities

• Flexibility within the working hours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.