Chief Operating Officer: Xiente

Xiente, formerly known as Norris Square Community Alliance, is a nonprofit organization based in Philadelphia, PA in operation for over 40 years. It was founded in 1982 by a group of community women who decided to take control of their neighborhood and provide a safe and healthy environment for their children. Our mission is to transform communities by empowering individuals to achieve social mobility.

Xiente addresses poverty through a holistic approach that includes personalized economic mobility plans for families. Bringing a comprehensive approach to tackling poverty and promoting economic mobility, Xiente offers programs that include early childhood education, youth development programs, financial literacy, workforce development, and housing services.

Key Programs

• Busesito (The Little Bus), Philadelphia's first mobile bilingual preschool on wheels designed to bring early childhood education to children throughout different neighborhoods in the city who do not have access to preschool.
• Prosperity Lab, a comprehensive program that offers a range of economic and social services to help families overcome the barriers that prevent them from achieving financial stability and prosperity and guide them toward middle-class status.

Xiente is expanding its leadership team with a Chief Operating Officer (COO) and is seeking a proactive, results-oriented leader to serve as the COO, focusing on enhancing the organization's strategy and positioning Xiente to meet current and future needs. The COO will work closely with the CFO and CEO to drive Xiente's strategic direction and operational excellence.

This leader will focus on the following areas:

Key Responsibilities

Organizational Scaling and Efficiency: The COO is expected to leverage extensive experience in scaling and optimizing organizations. This includes collaborating with staff, leadership, and external partners to build on Xiente's achievements, foster continued growth, and implement robust project management systems across diverse teams.

Strategic Planning: The COO will identify opportunities to enhance Xiente's community impact and will play a critical role in shaping the organization's strategic direction. These responsibilities include developing and executing new systems and leveraging best practices to improve operations.

Program Oversight: The COO's direct reports include the team members managing Xiente's programs in Education, Family Support, Workforce Development, and Youth Services. The COO will guide and lead program staff to foster a collaborative, results-driven work environment.

Compliance: This leader will oversee the development, implementation, and monitoring of policies and procedures to ensure Xiente remains compliant with all regulatory requirements and funders' contractual obligations.

Community Connection: In addition, the COO should have an ability to develop strong relationships in North Philadelphia, with expertise within similar communities.

Leadership and Team Development: The COO will lead with creativity, openness, and flexibility, ensuring team members have the necessary resources and support. They will cultivate a diverse, cohesive team environment that promotes innovation, inclusivity, and accountability.

Continuous Improvement: The COO will lead efforts to refine strategic priorities, enhance Xiente's impact, and strengthen its infrastructure.

Candidate Profile

While no candidate is expected to possess every quality outlined, a successful candidate will bring many of the following professional competencies and personal attributes:

An Expert in Operations: The COO will be a process-oriented leader with a proven track record in enhancing organizational efficiency and streamlining systems.

A Trusted Relationship Builder: The COO will excel at building trust and credibility quickly and naturally.

A Strategic and Visionary Leader: The COO will be a strategic and tactical leader with a proven track record of developing and articulating a vision for Xiente's operational and programmatic future.

A Passion for the Mission: Above all, the COO will embody Xiente's mission to "transform communities by empowering individuals to achieve social mobility."

Salary is competitive and commensurate with experience. The salary range for this role is $135,000 - $155,000 with a generous benefits package.

Xiente offers an excellent benefits package that includes medical (including 90% of the health insurance premium for the employee), dental, and vision, as well as other great benefits such as four weeks' vacation and 17 paid holidays.

Xiente is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ+ applicants.