Chief Product Officer

Taxback International is a leading global VAT solutions provider. Our integrated technology streamlines the processes of global VAT compliance, recovery & payment for Enterprise and Medium sized businesses worldwide.

Taxback International is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 9 consecutive years, a "Best Workplace for Women" for the past 5 years and most recently, we were delighted to be recognised as a "Best Workplace in Tech" for the accreditation's second year.

Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis.

Taxback International are looking for a Chief Product Officer (CPO) to oversee every element of the product from design to launch and beyond while ensuring it delivers value to both customers and the business. The CPO will be critical in driving product innovation, market success, and customer satisfaction within the organization, combining technical expertise, business and commercial acumen, leadership skills, and effective communication to lead cross-functional teams and shape the direction of the product strategy.

This role requires a minimum of one day per week in the Kilkenny HQ.

Closing date for internal applications is Thursday 24th of October 2024.

Key Responsibilities

• Product Strategy and Vision: play a pivotal role in defining and aligning the product strategy with the overall company vision and business objectives. Collaborate with stakeholders to understand market trends, customer needs, and competitive landscapes to develop a long-term product vision. Identify market opportunities, assess risks, and make informed decisions regarding product investments and resource & budget allocation.
• Product Development and Roadmap: oversee the entire product development lifecycle, from ideation and prioritization to execution and release. Work closely with engineering to ensure timely and high-quality product delivery while maintaining a clear product roadmap, always assessing feasibility, time, cost, and impact. Drive scalable processes and innovation around the product development cycle.
• Market Analysis and Competitive Intelligence: Conduct thorough market research to identify emerging trends, customer preferences, and competitive landscapes in order to make informed decisions regarding product positioning, differentiation, and pricing strategies. Be the product expert and maintain up-to-date knowledge of VAT Compliance, technology standards, industry trends, emerging technologies, and software development best practices.
• Product Evangelist: be the external Tax Technologist voice of TBI's product suite and their features, benefits and value to our customers. Take an active participation and involvement in external and internal customer and industry events being passionate about the benefits of our products and be able to articulate their unique value proposition in a compelling way.
• Sales Advocate: strong involvement supporting the sales efforts, particularly with accountancy practices and large enterprise businesses by positioning and presenting our solutions as our product and VAT evangelist.
• User Experience and Design: focus on creating exceptional user experiences by leading the design and user interface efforts. Ensure that products are intuitive and visually appealing and provide a seamless user journey, resulting in customer satisfaction and loyalty and nurture a customer-driven product culture.
• Cross-functional Collaboration: Collaborate with various departments, including marketing, sales, and engineering, to ensure effective communication, alignment, and coordination throughout product development. Act as a liaison between different teams to drive collaboration and achieve shared goals.
• Team Leadership: Build and lead a high-performing product team, providing guidance, mentorship, and support. Foster a culture of innovation, collaboration, and continuous improvement to drive product excellence.
• Stakeholder Management: Interact with stakeholders, including executives, investors, and board members, to present product strategies, roadmaps, and performance metrics. Effectively communicate products' value propositions and business impacts to gain support and alignment.
• Performance Measurement: Establish and drive key performance indicators (KPIs) and metrics to track product performance, customer satisfaction, and market success. Analyse data and feedback to identify and improve product offerings continually.

Minimum Requirements

• 10+ years of experience working in product leadership roles in a high-growth environment, with experience in Tax services and ideally in the International Tax Services and Compliance Industry.
• Drive to create groundbreaking products, and create exponential success as part of a high performing team.
• Strong commercial acumen, an entrepreneurial spirit and desire for achieving excellence.
• Ability to effectively lead and motivate teams across a variety of functional roles.
• Past track record of recruiting and developing a high performing product team.
• Passionate about the customers and demonstrated experience at building strong relationships with them.
• Experience interpreting customer needs and market trends.
• Ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
• Experience leading deeply technical product plans and aligning business strategy and technology delivery.
• Proven change agent and a strong strategic thinker with analytical, evaluative, and problem-solving abilities.
• Proven track record of clear communications with stakeholders and across cross-functional teams.
• Ability to attend industry events, including extensive travel for meetings with clients and partners.

At Taxback International, we are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

• Competitive pension
• Flexible Working Policy with a combination of remote and office working and a flexible approach to working hours
• Competitive annual leave and a number of other leaves including IVF, compassion, marriage, maternity and paternity leave
• Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
• Death in Service Benefit
• Milestone Recognition Programme
• Professional & Personal Development
• Rewards & Recognition
• Employee Wellbeing Programme, CluneTech Life

CluneTech is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work.