Community Manager

An exciting opportunity to join a leading global provider of integrated facilities and corporate real estate management. Currently seeking a Community Manager to join the team located in Surrey. The individual will be the driving force in championing workplace experience - helping make the site a true destination for our client and its colleagues.

The individual must possess exceptional interpersonal skills, with a vision for improvement and innovation, and ananalytical mindset; someone who can coordinate and instil change through the implementation cycle of the workplaceexperience journey our client are undertaking. They must demonstrate a hospitality mindset at all times and look tobreed that culture within the existing team and our clients' colleagues.What You'll Do: Liaise with FM Team and Client contacts to drive the workplace experience strategy. Manage/oversee the front of house team (including Reception) to ensure exceptional customer service isalways delivered. Manage and coordinate the creation of initiatives, working with onsite teams to promote and to create aforward planner of activities. Coordinate all client events activities on site ensuring a seamless end to end delivery. Oversee all meeting and room bookings onsite, ensuring a first-class experience for colleagues onsite. Support the delivery of the One Team ethos. Liaise with other aspects of the FM Team (e.g., housekeeping and catering) to further enhance theworkplace experience onsite. Develop and nurture business relationships with all client contacts across the site to gain insights intoanticipated future requirements and work these into the service delivery strategy. Support the FM Team and Client with delivering individual building or site wide projects and initiatives. Support the Facilities Manager and Assistant Facilities Manager in driving consistently high standards ofworkplace experience across the site. Deliver value to our customers by providing top quality consultancy and acting as a trusted advisor. Establish and maintain customer relationships by promoting site activities and promoting the wider facilitiesteams.What You'll Need: Previous experience of Building Services in a Corporate or hospitality environment. Previous experience in organising, managing events and large meetings. Fluent and comfortable in the use of technology including MS Office, social media and other applications. Track record of building positive relationships and delivering exceptional customer service. Always set high standards for themselves and others. Can inspire others and support new ideas and initiatives. Can adapt to changing demands and deadlines. Takes pride in the service delivered to our customers and our customers' customers. Ability to analyse data, identify trends and convey results, deploying an action plan in a clear, concise andconfident manner. Excellent spoken and written communication skills and the ability to communicate in an effective manner. Ability to think strategically and independently.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.