Customer Service Advisor

Where: EENorth Tyneside, Cobalt Business Park, NE270QJ

FullTime: Permanent

Salary: £23,504.00rising to £24,064 after 8 months of working for us, plus uncappedcommission

StartDate: 2025

Whythis jobmatters

Areyou someone who likes solving problems? Maybe you like gaming ortinkering with technology? If so, you have transferrable skills tosucceed in a Customer Service Technical role withEE.

Why not use yourskills to make a difference and join our Broadband Technical Teamin Tyneside. You'll be talking over the phone tocustomers with all sorts of broadband tech-related queries. Youcould be helping someone with a simple router question or somethingthat needs a bit more work and ownership, you'll be there for thecustomer supporting them all theway.

You don't needspecific experience to join us. Provided you're naturally helpful,calm, and can build relationships - we can train you on therest.

We understand thatlife never stands still, and like most roles within EE, thisopportunity is designed with flexibility in mind. We're here tosupport you in being successful, meaning we'll do everything we canto make sure you don't miss that appointment or can look after yourfamily in an emergency. Just a few ways we're doing this includeallowing you to schedule your own breaks and banking time, and theoption of occasional homeworking.

What'sin it foryou?

• A great starting salaryof £23,504 rising to £24,064 after 8 months of being here, plusincentives and bonuses.
• Online GP - Giving youaccess to a GP via telephone or video 24/7 for both you and yourimmediate family, fully funded by us.
• Marketleading paid carer's leave, up to 2 weeks off for carers to givethat bit of extra support to our colleagues who are caring forfamily or friends who are disabled, ill orelderly.
• Family Leave - Equalised maternity,paternity, and adoption leave and it gives all parents 18 weeksfull pay and 8 weeks half pay in the first year however they chooseto grow their family.
• Huge discounts of EE& BT products including your Mobile and Broadband - savingyou hundreds of pounds every year.
• Support incarving your own career path. We are passionate about developingour people and we'll support you in achieving the career youwant.
• Season Ticket Travel Loan - giving youthe funds to pay for your travel to and from work up front, makinga difference where it counts.
• Volunteeringdays, so you can give back to your localcommunity.
• Optional Private Healthcare andDental, to protect you and yourfamily.

Ontop of all that, we've got a great team culture, meaningfulsupport, and tailored training to help you build a lasting career.What are you waitingfor?