Customer Service Representative

Bedrijfsomschrijving

A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It's all about matching what matters to you with what matters to us. Let's explore what matters!

As one of the world's largest diversified chemical companies, we activate the power of human capital to address society's future challenges. Through partnerships, we enable life-saving medical innovations and help fight world hunger. We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE portfolio. Today, the company serves customers in more than 140 countries with a global workforce of close to 29,000 talented individuals. Our values - Inspire, Engage, Create, and Deliver - are the foundation of our success.

Interested?

Ready to take the next step in your career? Apply today by sending your CV and cover letter!

If you have any questions or would like more information about the role, please don't hesitate to reach out.

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Within the Petrochemicals SBU, the Customer Service (CS) Solids team is an essential part of the European Supply Chain for Solids. This team is responsible for the complete order-to-cash (OTC) process, including logistics execution, across multiple locations (Sittard, Bergen-op-Zoom, and Cartagena). We offer a dynamic role in a multicultural, world-class supply chain environment that promotes personal growth and development. We are seeking a proactive, team-oriented Customer Service professional to manage an international customer portfolio in an evolving landscape.

Role Overview

As a Customer Service Representative for Solids, you will oversee the end-to-end OTC cycle, ensuring efficient, reliable, and cost-effective service to meet agreed service levels (e.g., cash generation, complaints management, delivery, forecasting, and order handling) for an assigned cluster of customers and products. You will also play a critical role in maintaining supply and demand consistency for these clusters and support continuous improvement in OTC processes.

Key Responsibilities

• Report to the Supervisor CS and work closely with the Sales Manager on operational tasks.
• Perform tasks across multiple CS teams and contribute to various OTC projects.
• Monitor OTC performance, both qualitative and quantitative, to identify potential improvement areas and efficiencies.
• Execute OTC procedures, including billing, claims, invoicing, and pricing, ensuring compliance with all fiscal, legal, and logistical standards.
• Evaluate operational sales plans, working alongside the Sales Manager and discussing proposals with the Supervisor CS.
• Support SAP key user tasks, including master data maintenance and functionality testing.
• Register and manage customer complaints, troubleshooting issues proactively to ensure uninterrupted OTC and PTP processes.
• Roll out and maintain e-shop functionalities, collaborating with customers for smooth integration.
• Contribute to sales forecasting, influencing inventory and transport availability to enhance delivery capability.
• Manage accurate master data for proactive issue resolution.
• Handle financial surcharge management for additional logistical services provided to customers.

You are the ideal candidate if you have:

• Higher Professional Education (HBO), preferably in logistics, business administration, international business, or commercial studies.
• Strong communication and analytical skills.
• Adaptability to work within multiple teams and manage new developments.
• Operational knowledge in accounting, business processes, fiscal and legal logistics, and SAP/IT systems within an international environment.
• Commercial acumen and some prior experience in commercial logistics are highly valued.
• Fluent in English; knowledge of German is a plus.

Good to know:

• Work Locations: Primarily in Sittard, moving to Geleen.
• Flexibility: Remote work options, with Tuesday and Thursday as core office days. Full-time or part-time options available (32-40 hours).
• Start Date: Flexible, but we're eager to get someone onboard as soon as possible.

Primary Benefits

• Salary: Between €3,900 and €4,500 gross per month based on a 40-hour work week (entry level depends on experience and qualifications).
• Contract: 40 hours per week, with an option for 32 hours per week.
• Vacation Allowance: 8.33% calculated over 12 months' salary.

Contract Type

• Project-Based Contract: Linked to the duration of the assignment, with the goal of transitioning to a permanent contract.

Secondary Benefits

• Pension Plan: "Plus" pension scheme, starting from day one.
• Home Office Setup Allowance: Net €750 to establish your home workspace.
• 13th Month Salary or Year-End Bonus: Equivalent to an additional monthly salary on average.
• Paid Time Off: 25 vacation days per year based on a 40-hour work week.
• Travel Allowance: Reimbursement for commuting expenses.
• Flexible Work Options: Remote work opportunities with home office allowance.
• Training & Development: Access to the Yacht Academy, with a training budget up to €3,500 annually.
• Referral Bonus: Up to €1,500 for successful referrals.
• Dedicated HR Contact: Personal support with monthly check-ins.
• Professional Mentor: A buddy in your field who is always available for guidance.
• Networking & Knowledge Events: Opportunities tailored to your expertise in Supply Chain Management and career development.