Customer Service Specialist

CK Group are recruiting for a Customer Service Specialist, to join a diagnostics company at their site in Burgess Hill, on a contract basis for 12 months.

Salary:

Rate - £15.00ph - £17.00ph PAYE.

Customer Service Specialist Role:

• Manage customer communications within agreed service levels and maintaining high quality service.
• Offer first- and second-line digital support across several platforms whilst promoting the use of available tools.
• Communicate with Third party suppliers to process required purchase orders or resolve any logistical queries.
• Support other departments and stakeholders to ensure smooth operation.
• Ensure all data on our systems is kept up to date as required
• Handle any customer dissatisfaction, providing appropriate solutions and alternatives.
• Proactively adhere to process surrounding Export Control and Incoterms.

Your Background:

• Experience of Customer Relationship Management system and tools.
• Customer Service experience (preferably in a contact centre environment).
• Experience with both business to business and consumer-based customer service.

Company:

Our client is a global pharmaceutical company with a major presence in the UK. Their purpose is to deliver life-changing medicines and to do this they are completely science-led and like to share this with the scientific, healthcare and business communities within the UK.

Location:

This role is based at our client s site in Burgess Hill, hybrid working.

Apply:

It is essential that applicants hold entitlement to work in the UK. Please quote job reference in all correspondence.

Please note:

This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.