Customer Service Telesales Advisor

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we d like to make work a special place to be too. We re the UK s most loved bed retailer, so it s important our people feel the love as well. There s over 250 of us at our affectionally named Bedquarters in High Wycombe, Buckinghamshire, where every dreamer makes a difference. We re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together. And together we ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We re owned by the world s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You ll even get a guided tour when you join - that s part of our mission to get you fully bed-ucated during your induction. With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that s a lot of Zzzs. So if you re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you. Dreams. Love your job.We re looking for new Telesales Advisors to join our Customer Services Sales team based in Loudwater, Buckinghamshire. In this role through engaging telephone conversations, your role is to understand customer needs, expertly present our range of mattresses and bedroom furniture, and guide customers through a seamless purchasing experience. Your goal is not just to meet sales targets but to contribute to the promotion of our brand, providing customers with personalised solutions and ensuring they sleep soundly on their choice from Dreams. Ready to skip the snooze button and get stuck in? Here s a taste of what you ll be doing day-to-day - Answer inbound calls in a timely manner, ensuring that all opportunities are taken. - Omnichannel: Engage with customers via the phone, web chat and email where necessary. - Be authentic: With all our customers, ensure that your passion for our products comes through in your interactions with potential leads. - Understand our Customer Needs: Engage in active listening and empathetic questioning to genuinely grasp and address customer needs, laying the groundwork for personalised product or service recommendations. - Present Our Products or Services: Communicate product or service features and benefits clearly and concisely, creating a compelling narrative that resonates with customers and highlights why a Dreams bed is a must! - Address Objections and Close Deals: Confidently handle customer objections transparently, building trust and guiding customers towards positive decisions that lead to successful sales - Achieve Sales Targets: Adopt a results-driven mindset, setting and exceeding challenging sales targets through a commitment to continuous improvement. - Attention to detail: Ensure all details are captured accurately in our order management systems.This is the type of person we re dreaming of:- Strong Sales ability, strong persuader - Ability to retain and explain product features and benefits. - Target motivated - Good interpersonal skills - Excellent customer care skills - High level of numeracy & accuracy - Excellent written communication skills In your dream role, you ll also receive:- Bonus: Our discretionary annual bonus scheme recognises the hard work and dedication of our superstar dreamers. - Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping. - Buy-in schemes: You ll have the opportunity to buy extra holiday, private healthcare, or savings and loans. - Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel. - Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an out of hours GP service. - Electric Car Scheme - Our salary sacrifice eclectic car scheme is a budget friendly way to cruise around in style and most importantly, lower those emissions! - New to 2024 - enhanced maternity & paternity pay - On-site gym, Step into our newly refreshed, free on-site gym, where you ll find everything you need to stay fit and energized. From cardio machines and versatile free weights to dynamic cable machines, resistance bands, and even boxing bags - we ve got it all! - Hybrid working: Whether you re an early bird or night owl, we trust you to work your hours responsibly where suits you! -Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives.