Customer Success Manager

A growing start-up in Oxford is looking to add a Customer Success Manager to the team

Your new company
This start-up that has been going for over 10 years now has grown from strength to strength, offering risk management services across a variety of different sectors. Due to continued growth in their UK and International business, they're now looking for an experienced Customer Success Manager to manage a portfolio.
Your new role
Your day to day will be responsible for looking after a group of clients within a particular sector. You will deal with the day to day of the accounts, monitor client usage, engage in meetings (both face to face and over Teams/Zoom) and listen out for/pitch for new business opportunities.

What you'll need to succeed
You will have managed clients ideally within a B2B service environment. You will need to be flexible and able to travel to see clients 2-3 times per month (mainly in the south-east) and be a good problem solver. You will need a driving licence and access to a car. Expenses will be covered. You will also be a great team player as this role is a key link between different departments internally.

What you'll get in return
In return, you will be offered a salary between £35,000 - £40,000 depending on experience, with a 20% performance related bonus. You will work on a hybrid working policy of 3 days on site and 2 days at home. There is plenty of parking. 25 days holiday plus the bank holidays and there is a sickness and compassionate leave scheme too.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #