Customer Support Analyst

Technical Support Analyst - Nottingham - 3 months to perm - Inside IR35

Here at Lucid we have an exciting opportunity for a Technical Support Analyst to work in Nottingham on a contract for 3 months initially with a view to go permanent. As a member of the Technical Analyst team, you will be the first point of contact for all Technical related Incidents and Requests, ensuring that you log customers' incidents and requests

Job responsibilities/Skills required:

• Provide technical support over the phone orientated around technical issues.
• Follows agreed procedures to identify, register and categorise incidents.
• Gathers information to enable incident resolution and allocates incidents as appropriate.
• Provides first line investigation and gathers information to enable incident resolution and allocate incidents.

if you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.