Customer Support Specialist

Job Title: Customer Support Specialist

Location: Witney, Hybrid 2/3 days onsite - up to £26,000

Our client is a leading SaaS provider in expense management, built on efficiency. As they expand, they're seeking a dedicated Customer Support Executive to deliver exceptional service and ensure our customers can seamlessly manage their expenses.

Responsibilities

• Respond to customer queries promptly and professionally via multiple channels (phone, email, chat).
• Assist users with navigating their platform and resolving issues to enable their success.
• Work collaboratively with internal teams to escalate and resolve technical challenges.
• Uphold data privacy and security standards while handling sensitive customer information.

What are we looking for?

We are looking for candidates with:

• A proven track record in delivering outstanding customer service and support.
• Experience using helpdesk software (preferred but not essential).
• Strong communication and problem-solving skills.
• A passion for providing exceptional service.

Benefits

• 25 days holiday, plus your birthday off.
• Private medical insurance, group life cover, and a pension scheme.
• Employee assistance program and retail discounts.
• On-site perks and wellbeing benefits.
• Engagement with their active ESG plan.