Data Centre Engineer/Break Fix

The Role:

We are looking for a Data centre/Break fix server engineer for a 12-month project to work on HP, Dell & IBM Servers, server provisioning, rack, stack & configure Servers.

Additional Responsibilities:

• Troubleshoot hardware faults and arrange replacements.
• Install and decommission redundant equipment.
• Provide expert hardware support.
• Responsible for proactive updating of customer and resolution of service.
• Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data centre
• Liaise with onsite support engineers and within other sites.
• Manage all incoming calls, emails to the data centre support function.
• Respond to customers within agreed SLA.
• Escalation processes: tickets to support management and other teams as required.
• Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.

Skills:

• Candidates need to be HP and/or Dell accredited.

Shift work will be involved.