Data Centre Engineer/Break Fix
Posted 4 hours 4 minutes ago by IF Recruitment Ltd
Any
Not Specified
Other
Surrey, Camberley, United Kingdom, GU151
Job Description
The Role:
We are looking for a Data centre/Break fix server engineer for a 12-month project to work on HP, Dell & IBM Servers, server provisioning, rack, stack & configure Servers.
Additional Responsibilities:
- Troubleshoot hardware faults and arrange replacements.
- Install and decommission redundant equipment.
- Provide expert hardware support.
- Responsible for proactive updating of customer and resolution of service.
- Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data centre
- Liaise with onsite support engineers and within other sites.
- Manage all incoming calls, emails to the data centre support function.
- Respond to customers within agreed SLA.
- Escalation processes: tickets to support management and other teams as required.
- Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
Skills:
- Candidates need to be HP and/or Dell accredited.
Shift work will be involved.