Deputy Building Manager

As Deputy Building Manager, you'll be responsible for supporting the Building Manager with the operation and management of a Purpose-Built Student Accommodation. You will support the Building Manager with managing a small team and be responsible for some of the lettings, tenant management, including rent collection, and health and safety for the building.

Primary Responsibilities:

Tenant Management

Manage:

• Be vigilant of student welfare issues and offer advice or signpost where necessary.
• Respond to student queries and help resolve any complaints.
• Ensure students adhere to terms of tenancy and any internal policies/procedures.
• Manage student events throughout the academic year.
• Measure the customer experience using internal surveys, and act upon results.

Assist with:

• The check in and inventory process.
• The rent collection from students under instruction from head office
• The check out and deposit return process.

Building Operations

• Ensure all planned preventative maintenance is carried out as required (this may involve carrying out tasks, delegating to other staff or outsourcing).
• Ensure health and safety guidelines, and any internal policies or procedures, are adhered to by staff, students, visitors and contractors.
• Identify maintenance issues and seek to resolve these.
• Obtain quotes for servicing and maintenance works.
• Review RAMS where required.
• Ensure the building is compliant, with risks identified and appropriately managed
• Manage stock levels and order supplies.
• Help manage building turnaround from one academic year to the next, including maintenance and cleaning.
• Respond to incidents out of hours which require Management staff.
• Build and maintain relationships with local authorities.

Staff management/supervision

Responsible for managing the day-to-day activities and guidance of the student liaison and service operative.

• Hold 6-monthly reviews with team members and set SMART goals.
• Supervise the work of cleaning and security staff and update roles as required.
• Facilitate cleaning and security staff training.
• Provide out of hours support for security staff.
• Ensure staff members and contractors are aware of and abide by internal policies and procedures.

Lettings:

Assists head office staff with:

• Ensuring maximum occupancy throughout the academic year.
• Working with relevant team members/ external contractors to ensure marketing material, including website and social media, is up-to-date.
• Responding to and following up on enquiries.
• Arranging and conducting viewings of rooms, in person or via remote technology.
• Building and maintaining relationships with local colleges and universities.
• Attending university open days and housing fairs where applicable.
• Keeping up to date with competitor building activities.

Essential Skills Required:

• GCSE English Grade C/ Grade 4
• Previous management experience within a similar role or environment.
• Competent in the use of Microsoft office products.
• Excellent interpersonal skills.
• Knowledge of health & safety requirements
• Friendly and approachable.

Desirable Skills

• ARLA Propertymark
• ARMA Property Qualifications
• Valid driving licence and car
• First aid & fire marshal
• Previous experience in the PBSA sector
• Competent in all social media platforms

Salary £27,000 - £30,000

Hours of work: 9am - 5pm, Monday - Friday. Flexibility required.

Occasional weekend work may be required / 2 weekends a year min.

No holidays 15th August through 21st September each year. Shared element of duty cover.

Training and development provided

Please apply with cover letter and CV. Suitable candidates will receive a response within 7 days.

We are acting on behalf of an inclusive, equal opportunities employer.