Desktop Infrastructure Engineer

On behalf of HM Land Registry, we are looking for a Desktop Infrastructure Engineer, (Inside IR35), for a 6 Month contract based hybrid role in Plymouth.

Working as a contractor for HM Land Registry

Our ambition is to become the world's leading land registry for speed, simplicity, and an open approach to data. Our award-winning digital team is the in-house directorate at the heart of our transformation into a digital, data driven organisation. We are playing a pivotal role in ensuring that we are able to respond swiftly to our current challenges. We are providing a robust and resilient technical infrastructure to support our workforce. We are enabling our customers to interact with us in increasingly digital and automated ways and delivering our transformation portfolio which will revolutionise the way that we operate and provide services.

Our Digital teams are at the core of our plans for digital transformation for the future. At HM Land Registry we have a vision of a fully connected, digital system for buying and selling property that enables a more secure and more efficient land registration process. By joining us in a digital role, you can be at the cutting edge of our work to revolutionise the way property and land is transacted in the UK, supporting our vision of a world-leading property market as part of a thriving economy and a sustainable future.

Purpose of the Role

As a Desktop Infrastructure Engineer, you will play an important role in the End User & telecoms support team. You will be joining our friendly and experienced team, who are committed to making positive change in how we support our colleagues within Land Registry in a Windows 10/11 environment.

This role is required to assist in the support of a roll out of circa 2-3000 new laptop devices. We are presently looking to start an SCCM to Intune transition and looking for this role to be responsible for the repackaging and deployment of circa 600 3rd party applications presently deployed by SCCM.

This role will also look to assist in keeping these Applications current and up to date ensuring our End user environment is compliant and secure

We are also looking for proactivity and a positive attitude, to see recommendations for improving our internal processes and policies, to improving the reliability, security and compliance of our end user devices

Job accountabilities and responsibilities:

Re-package 3rd party Applications (SCCM to Intune)

Securely deploy Applications and patches (vulnerability management)

Rollout of new Devices to our end user community

Perform break-fix and early life support

Review processes and identify technical improvements

General Incident support (via Service Desk tickets)

Person Specification

Experience supporting Windows 10/11, Microsoft SCCM & Intune, Azure Active Directory, MS Teams

Experience of working in a large windows 10/11 environment and managing devices in an Intune environment

Experience of packaging Applications in both an SCCM & Intune environment (experience of an actual SCCM to Intune migration would be a bonus)

Experience of Vulnerability Management - updating existing 3rd party Applications to keep current and up to date

Experience of PowerShell Scripting would be useful but not essential

You will be an excellent communicator with influencing, conflict resolution and negotiation skills along with a proven record of having a strong customer focus and a passion for helping others.

Drive and enthusiasm

Key Competencies

Networking and Influencing - A requirement to work effectively under stress and pressure at busy periods and maintain resilience during times of high workload and when working to deadlines.

Communication - You should demonstrate effective communication skills and adapt your style and method when dealing a variety of situations.

Analysis and Planning - You will be required show a high level of personal organisation in order to manage your workload and in turn meet our deadlines and service level agreements.

Please be aware that this role can only be worked within the UK and not Overseas.