Desktop Support Engineer (SC Cleared)

Desktop Support Engineer (SC Cleared)

Our client, a leading global supplier for IT services, requires Desktop Support Engineers with valid UK SC Clearance to be based at their client's office in Bridgwater (Somerset), UK.

This is a fully office-based role.

This is a 6+ month temporary contract to start ASAP.

Day rate: Competitive Market rate

Key Responsibilities

• Front line user facing role which includes troubleshooting multiple issues
• You will have a demonstrable background in a safety critical/high security/high quality industrial environment
• Lead, oversee and update assigned support service requests, incident, change and problem records
• Handle daily technical support activities on desktop support, data network and server management
• Grow clients and communicate to Account Manager by determining new opportunities
• Providing the breakfix support for Desktop, laptops and other components
• Setup desktop computers and peripherals and test network connections
• Install and test desktop software applications and Internet browsers
• Test computers to ensure proper functioning of computer systems
• Support the mobile devices for registering in BES or Intune environment
• Train end users on usage of computer hardware and software
• Trouble shoot the hardware and replace the hardware components ex, Laptop keyboards, Ram
• Develop and manage effective professional working relationships with contractor personnel, co-workers and clients
• Adhere to policies as per corporate manuals and directives
• Extend computer support for systems software and hardware
• Setup computers and install software for various applications and programs
• Interact with staff on desktop problems and their resolution
• Network and connect computers within organization to better communication
• Maintain computer peripheral devices like printers and resolve associated problems
• Level 2 support experience in troubleshooting and fixing Audio Video equipment onsite
• Maintain the devices inside the datacentres and resolve associated problems

Key Requirements

• Should have experience of 3+ years
• Prior experience in Desktop support and executive support
• Excellent knowledge on computer hardware
• Good knowledge on Desktop Operating systems
• Basic knowledge on network management
• Basic Knowledge on Active Directory
• Sound Knowledge on Software deployment through various tools
• Sound knowledge on Application packaging, deployment and troubleshooting
• Possess strong troubleshooting, reasoning and problem-solving skills
• Possess strong experience in handling issues in Windows OS
• Constantly seeks to improve technical knowledge and research new product capabilities
• Sharing Global Threat updates with the cross functional teams to create awareness on as and when basis
• Possess excellent communication and interpersonal skills
• Participate when needed, the project meetings with the customer
• Experience in troubleshooting and fixing audio video equipment
• SC Cleared - Essential

Due to the volume of applications received, unfortunately we cannot respond to everyone.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.