Disability Support Assistant
Posted 7 days 4 hours ago by Pertemps Contracts
£12 Hourly
Permanent
Not Specified
Temporary Jobs
Buckinghamshire, Milton Keynes, United Kingdom, MK1 1
Job Description
Are you seeking a new opportunity to develop a career in Higher Education? Are you passionate about providing first-class support to disabled students and ensuring they have access to the resources they need to succeed? We have a vacancy for a temporary Disability Support Assistant to join our client, a leading Milton Keynes-based education institute, where you will play a vital role in supporting disabled students and helping them achieve their academic ambitions.Role: Disability Support AssistantEmployer: The Open UniversityLocation: The Open University, Milton Keynes / HybridHours: Shift pattern between 8:00am and 6:00pm, Monday to FridayStart date: 11th October 2024Duration: Until 9th May 2025Salary: £12.00 per hourAbout the Role:As a Disability Support Assistant, you will be part of the Student Additional Support team, providing essential administrative support to disabled students and offering advice for prospective students. Your role will involve assisting students with their progression through the University and ensuring they are provided with the best support to complete their qualifications.Key Responsibilities:
- Deliver excellent customer service to students and colleagues through various channels, including telephone calls, emails, letters, and web-chat, regarding disability support services.
- Confidently engage in proactive outbound calls with students to encourage early declaration of their requirements and applications for Disabled Students' Allowances (DSA).
- Provide students with information on the benefits of completing the Disability Support Form to help them access the appropriate services and support for their studies.
- Refer students to specialist staff within the Disability Support team as part of the Information, Advice, and Guidance (IAG) model, ensuring smooth interactions with the University.
- Liaise with Disability Support colleagues and other departments to facilitate further discussions and support for students.
- Accurately record and maintain student details on University systems, handling sensitive information in line with legislative requirements.
- Experience in inbound and outbound calling in a complex customer service environment.
- Strong oral and written communication skills, including effective telephone techniques and the ability to write clearly and concisely.
- Flexibility and adaptability to changing duties, work practices, and systems, with the ability to quickly learn new information.
- Good organisational skills and ability to handle heavy workloads and meet deadlines.
- Ability to work as part of a team while maintaining professionalism at all times.
- Strong problem-solving skills, including following documented procedures and using initiative within defined boundaries.
- Numeracy, accuracy, and attention to detail in processing and managing confidential data.
- Compliance with legislative requirements and a commitment to equal opportunities and diversity.
- Strong IT skills, including proficiency in Microsoft Office and the ability to learn various in-house and customer management systems.
- Knowledge of Disabled Students' Allowances (DSA) and the Equality Act 2010.