EWM MFS Support

RED Global now has an exciting opportunity for some SAP EWM MFS Support to join one of our key international Clients. Here are some details:

Project Details: -

• Role: EWM MFS Support
• Positions: 6
• Start: June Beginning
• Capacity: Full-time
• Type: Fully Remote
• Duration: 12 Months Initially plus possible extension of 12 months
• Skills: EWM, MFS
• Language: French (Fluent)

Requirements across all locations

• Phone support <15 minutes (callback in case not directly available)
• Responses from Ticket support (in a written form)
• Normal prio -> by Start and End and ASAP when timeframe can't be met
• Not critical prio -> by Start and End and ASAP when timeframe can't be met
• Follows MIND Governance Processes
• Partner knows Processes and procedures of MFS Systems
• Resolution time - according to priorities
• Weekly support reporting
• RCA

If this is something that might interest you and would like to know more about this role, then please reply with your updated CV and the best way to contact you to (see below)