General Manager - (Creatives Workspaces)

General Manager (Music Studios & Creatives' Workspace)
Base Salary:£40,000 - £50,000
Location:East London
Hours: 9:30am-6pm Mon-Fri (Flexible subject to demands of the role)

• Our client is an innovative creatives' workspace provider for content creators in music, media, and film.

• Across their London locations over 60+ purpose-built studios, they host a curated community of creatives encompassing musicians, producers, podcasters, YouTubers, artists, photographers, videographers, and creative entrepreneurs.

• They provide the space, world-class facilities and network needed to create high-quality content effortlessly. A home for a new generation of creatives to build a community of like-minded creators that gain from an inspiring and collaborative place to forge their life's work.

ROLE OVERVIEW

As a scaling category leader of creative industry workspace solutions, our client is casting its search wide for an entrepreneurial leader with a hospitality and or creative arts background to join an ever-growing and passionate founding team as the General Manager of two of their locations in East London.

Spearheading the commercial decisions and success for this East London sites, you will be responsible for the on-site team of 3 (2 full-time, 1 part-time); delivering a best-in-class member experience through exceptional day-to-day operations, motivating the community team and achieving revenue growth and profitability targets, all the while growing the community.

Featuring amenities like an in-house licensed bar, DJ and rehearsal studios, video editing suites, and production studios, this role requires an entrepreneurial leader, with a hospitality focus to overseethe daily operations, managing a high-performing and motivated community team and achieving revenue growth and profitability targets, all the while delivering a best-in-class experience to members and growing the community month over month.

This is a unique opportunity to work alongside an adventurous, passionate, and fast-growing founding team, helping to establish a new category within the creative industries.

KEY RESPONSIBILITIES

Building Operations & Management:

• Ensure all areas of the site are presented well at all times

• Ensure all studios and relevant equipment are operating efficiently to maximize members' experience

• Oversee the operations of on-site bar and bar staff

• Resolve maintenance and facilities issues promptly by sourcing and coordinating with contractors and managing service contracts

• Ensure the sites' compliance with fire and health and safety legislation

• Develop and deliver the processes required for a flawless member experience

• Hold the team accountable for operational standards

• Escalate any recurring issues to the Head of Operations to work on resolutions

• Manage the building's OpEx (Operational Expenditure) budget to achieve profitability goals

Team Management

• Lead and manage the team within your site to accomplish objectives and areas of ownership

• Ensure your team has the tools necessary to succeed in their respective roles

• Deliver performance reviews, making sure your team always understands how they are performing and their growth journey goals

• Support your team through ongoing coaching, feedback, and weekly one-to-ones

• Ensure your time is split appropriately to make sure your team are supported in their day-to-day activities

Member Engagement and Retention

• Manage and take ownership of the relationships with all members within the buildings; both residents and month-to-month members

• Act as the main point of contact for resolving members' issues, billing, and any other issues

• Be accountable for member retention, NPS score, and overall member satisfaction

Events and F&B

• Coordinate execution of all private events, including management of logistics, catering and staffing

• Work with clients in the lead-up to the event to ensure everything is delivered to client satisfaction.

• Work with the bar team to ensure impeccable customer service and the quality of the drinks at all times, overseenig menu design and development

Growth and Financial

• Achieve monthly, quarterly, and annual sales targets

• Provide input to monthly, quarterly, and annual reporting, showcasing the outcomes of the work you perform at the site

• Manage credit control for the business, ensuring all invoices are paid on time

REQUIRED EXPERIENCE

• Equivalent experience in hospitality, retail, members clubs, co-working, music / content creation studios or related

• 3+ years of team / operations management experience

• Building operations / venue management experience required

• Bar management experience is preferred

• Experience working in multidisciplinary venues across food & beverages, music, events and co-working is a plus

• Entrepreneurial experience either in early-stage start-ups or your own venture

• Strong verbal and written communication skills, project management, and business operations experience

• Motivated by challenges, change, and operates well in a fast-paced environment

• Demonstrates responsibility, integrity, accountability, and work-ethic