General Manager - Samsung Experience Store

Salary: £51,500 -£57,500 DOE

Bonus: 20% potential - Up to £69,000 OTE

Locations: Oxford Street

Who are we?

We are Partner Retail Services, a part of the PJ Investment Group. Through an extensive network of companies, we have developed a market leading end-to-end retail solution, handling every step of our customers' journey. We partner with Samsung UK and operate the Samsung Experience Stores on the UK high street and online.

What can you expect in return for working for us?

At the heart of everything we do, are our people and as such we try to ensure PRS is the best place possible to work. This includes an engagement survey to ensure we are always listening to our colleagues, access to an amazing Samsung Discount Portal allowing colleagues to purchase significantly discounted Samsung products, access to a colleague reward programme unlocking savings of on average £1,000 a year on your daily life expenses as well as other seasonal incentives.

Role Overview

The PRS& Samsung General Manager is accountable for delivering PRS& Samsung goals, through alignment with the PRS& Samsung brand and ethos, inspirational team leadership and development and an unswerving desire to introduce PRS& Samsung products that deliver the key features that will deliver customer benefits at an individual customer level.

Evidencable Knowledge, Skills and Experience:

• Experience in people management, leadership and direction - setting a clear direction for your team, inspiring others, and able to articulate our values with conviction
• Communication and influencing skills that generate commitment and loyalty
• Passionate about people - from customers to stakeholders
• The ability to prioritise workloads while balancing a multiskilled team's deployment in a multilevel site
• A commercially minded approach to retail
• The ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you
• Previous high level retail management experience is essential
• Knowledge of the Samsung eco system and a love for all things tech
• Constantly challenges own knowledge and drives own learning
• Can effectively demonstrate ability in managing large teams (30+)
• Evidence of people development and future succession planning
• Effective stakeholder management

Core Responsibilities:

• Health & Safety: You'll lead by example, ensuring the highest standards of health and safety across the store, creating a safe and welcoming environment for customers and colleagues alike.
• Store Standards Expert: Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers.
• Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide direction while encouraging your team to embody PRS& Samsung values.
• Operational Excellence: You'll follow and uphold the PRS& Samsung processes, guidelines, and policies to ensure seamless operations and efficiency throughout the store.
• Shift Management: As a key holder, you'll take charge of general shift management, making sure all daily tasks are carried out smoothly.
• Resource Management: Managing resources effectively will be crucial, ensuring budgets are adhered to and optimized across various areas.

Deliverables:

• Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience.
• Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback.
• Customer Experience: Delivering a great brand experience will be at the heart of your role, encompassing both sales and service.
• Team Development: You'll manage all sales colleagues, providing performance reviews, conducting coaching sessions, and mentoring to promote their growth.
• Training Compliance: Ensuring that all colleagues are up to date with their training metrics.
• Market Analysis: Analysing local market changes that may impact on trade to stay ahead of the competition.

Why join us?

At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You'll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes.

What we can offer you:

• Samsung Employee Discount Portal
• Birthday Holiday
• Perks and Rewards (Discounts across multiple retailers)
• Monthly Bonus Potential
• Well-being Tools and Platform
• Mental Health First Aid Access
• Seeded Devices - including the latest Flagship Device!
• Employee Assistance Platform
• Annual partnership with National Charities
• Celebrations of Awareness Days and Religious Holidays