General Manager

Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express, and CiTi Hotels, located across the UK, Europe, and the Caribbean.

An excellent opportunity has arisen for a General Manager at our Holiday Inn Express Poole. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience.

The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our General Manager, you'll provide overall leadership and direction for our hotel by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of the hotel and brand in the local community.

Join us and enjoy the following benefits:

• Discounted Hotel Rooms at 5000+ IHG Hotels worldwide, with 50% off Food and Beverage Services.
• Employee Assistance and Welfare Program.
• Health Plan.
• Life Insurance.
• Cashback and discounts on leading high street retailers.
• Employee of the Month and Employee of the Year celebrations.
• Recommend a friend scheme.
• Excellent Training & Development.

What will your key responsibilities and duties be?

• To oversee the hotel in all aspects, including operations, revenue, finance, human resources, etc., to achieve the highest service standard and business performance.
• Drive sales and revenue to increase profitability while reviewing labor and costs regularly.
• To manage all hotel departments to ensure high standard delivery of services daily in all aspects, including Front Office, Housekeeping, F&B, Maintenance, etc., to meet or exceed brand standards.
• Actively liaise with our Brand Company and Head Office in all key metrics, identify quality gaps and training needs, create action plans, and follow through to improve hotel performance.
• To best hire, retain, and engage your Team Members through effective recruitment and training.
• To report and highlight operational issues to the company director and relevant departments in Head Office to ensure actions have been followed up in a timely manner.
• Create a warm welcome for everyone and set the tone for each of our guests' experiences.
• Oversee HR-related responsibilities in accordance with rules and policies.
• Develop your team and support the improvement of their performance through effective coaching and feedback. Create clear objectives, recognize good performance and manage underperformance.
• Ensure your team is legally compliant in every area.

How will you achieve this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it are our key core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests.
• True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you to help and support them during their stay.
• True Listening: focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: providing our guests with what they need, and doing so in a timely and caring manner.

What we are looking for:

• Previous management experience in a similar role.
• Strong all-round knowledge of Front Office, F&B, Finance, Revenue, and Human Resources.
• An in-depth knowledge of Food Safety and Health & Safety Standards.
• Experience in supporting training processes, including delivering training and maintaining training records.
• Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure.
• Excellent communication skills in all aspects; good organizational and administrative skills with an eye for detail.
• Your problem-solving skills will turn issues into opportunities so that every one of our guests leaves with great memories.
• Flexibility - nights, weekends, and bank holiday shifts all come as part of the job!

We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.