German speaking Customer Service Advisor
Posted 3 days 3 hours ago by Euro London Appointments
Salary: £25,000 per annum
Location: Remote, with 1 day per month in the office
Contract: Permanent, full-time
Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client s team. This role is primarily remote, offering flexibility with just one day per month required in our client s office.
Responsibilities:
- Handle customer inquiries from German-speaking clients via phone, email, and live chat.
- Provide solutions to customer issues, ensuring satisfaction and timely resolution.
- Maintain customer records and accurately log interactions.
- Work collaboratively with team members and management to improve customer experiences.
What We re Looking For:
- Fluent in both written and spoken German.
- Strong communication and problem-solving skills.
- Prior experience in a customer service role is advantageous.
- Ability to work independently in a remote setting.
Shift Patterns:
You can choose one of the following 5-week rotational shift patterns:
Choice 1 (5-Week Rotation):
- Week 1: Monday to Friday, 07 15
- Week 2: Monday to Thursday, 07 45, and Saturday, 11 00
- Week 3: Monday to Friday, 11 15
- Week 4: Monday to Thursday, 08 15, and Saturday, 09 00
- Week 5: Monday to Friday, 11 00
Choice 2 (5-Week Rotation):
- Week 1: Monday to Friday, 07 15
- Week 2: Monday to Thursday and Saturday, 07 45
- Week 3: Monday to Friday, 11 15
- Week 4: Monday to Thursday and Saturday, 08 15
- Week 5: Monday to Friday, 11 00
Benefits:
- Gym discount
- Life insurance
- Ability to work remote
- Company discount
- Eye tests
- Buy/sell 5 days of holiday a year
- Enhanced maternity/paternity pay
And many more!
If you're a customer-focused individual with German language skills, we'd love to hear from you!
If interested, please apply or send your CV direct to