Global Partner Program Specialist

Job Title: Global Partner Program Specialist

Location: Poland

Rate: Negotiable

The Partner Program Specialist plays a key role in guiding partners through various stages of program readiness, providing insights and enablement to help them meet requirements and unlock additional program benefits. As a Specialist, you'll deliver best practices, clarify program requirements and benefits, offer step-by-step guidance, troubleshoot as needed, and connect partners with other resources.

Responsibilities:

• Drive program onboarding to ensure an exceptional experience for each partner.
• Engage with partners through verbal and written communication, delivering key information and resources via presentations.
• Guide partners through program structure, including associated tiers, benefits, and requirements.
• Support and execute all aspects of the program, from onboarding to program engagement and advancement.
• Receive and resolve escalations, coordinating with internal teams as needed.
• Deliver structured onboarding and enablement for new partners.
• Manage a high volume of partner engagements, maintaining organized records, timely updates, and status reporting.
• Collaborate with cross-functional teams to facilitate program success.
• Actively drive key milestones and deliverables within the program framework.
• Listen to and understand partners' business objectives, using program knowledge to provide effective solutions.
• Identify areas for improvement in the partner experience, document them, and recommend solutions to enhance program effectiveness.

Requirements:

• Fluent in English, both spoken and written.
• Experience in customer or partner services.
• 1-2 years of experience in roles such as Partner Programs, Partner Support, Operations, Project Management, Account Management, Sales, Training, or Customer Success.
• Experience in channel programs.
• Proven track record of managing multiple engagements with a high level of organization.
• Excellent time management, organization, and prioritization skills.
• Strong presentation skills, with the ability to effectively communicate to executive audiences.