HBS - Customer Advisor

Exciting Opportunity - Contract Support Advisor

Your new role
We are looking for a Contract Support Advisor to join our Cambridge Contract Administration Team. The successful candidate will support both operational and office-based teams, handling tasks such as raising new work orders, allocating them, and completing work orders for reactive work.

What you'll need to succeed

Effective communication with customers, both internal and external, to capture and distribute service calls.

Provide phone and inbox coverage as needed.

Raise new work orders and ensure they have correct details; schedule works to engineers or subcontractors.

Monitor and allocate engineers' downtime, chase attendance dates, ensure emergency job awareness, and check paperwork.

Ensure subcontractors' paperwork is complete, arrange site escorts, and add RAMs to work orders.

Ensure delays are requested and monitored, conduct daily reviews of work orders, hire equipment, and flag system issues.

Review performance reports, handle escalations, and provide updates to improve scores.

Support contract managers and other regions, achieve performance targets, and provide professional service delivery experience.

What you'll get in return
Development through the Contractor Administration Team. Development to move into a Triage, Resource Allocation or Quality Assured Team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #