Head of Business Services

Posted: 12/2/2024 - Application Deadline: -

About Baringa:
We set out to build the world's most trusted consulting firm - creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from FTSE 100 names to bright new start-ups, in every sector.

You'll find us collaborating shoulder-to-shoulder with our clients, from the big picture right down to the detail: helping them define their strategy, deliver complex change, spot the right commercial opportunities, manage risk, or bring their purpose and sustainability goals to life. Our clients love how we get to know what makes their organisations tick - slotting seamlessly into their teams and being proudly geeky about solving their challenges.

As a Certified B Corporation, we've proven that we've built social and environmental good into every bit of what we do.

We have hubs in Europe, the US, Asia and Australia, and we work all around the world - from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there's a challenge to be tackled and an impact to be made.

Our Client and Operations team are looking for an experienced Business Services Lead to join the team.

The Business Services Lead is pivotal in managing and driving forward our existing and evolving Executive Assistant team globally. Our EAs are a passionate, dedicated team that thrive on making the impossible possible for our Partners. They are highly organised multi-taskers, who foster inclusivity and a positive work environment, all while maintaining a can-do attitude. This role presents an excellent opportunity for you to lead a remarkable team, leveraging your professionalism, experience, and innovative ideas to ensure we continue delivering exceptional support to our Partner team, in a fast-changing environment.

What you will be doing

• Ensuring the Business Services function is delivering an excellent service to our Partners with continued focus on improvements, efficiency and communication.
• Ensuring our Business Services team is setup and organised to align with the Firm growth strategy and commercial objectives, and lead the transformation of the function where required.
• Overseeing the day-to-day management of our global team of Executive Assistants.
• Direct line management, mentorship and coaching to our Senior Executive Assistants and Team Leads. Also managing feedback and performance review process for the team.
• Managing the Partner/EA allocation process, fostering our Partner/EA relationships and managing 360 feedback.
• Managing recruitment - including interviewing - and HR processes for the team.
• Overseeing Learning & Development initiatives within the team.
• Handling financial operations for the team including budgets, expenses and forecasting.
• Collaborating with the wider CSO and Baringa Enablement teams to ensure cross-function best practices are in place and joint projects are being delivered.

Your skills and experience

• Understanding of the EA role and management of an EA function.
• Proven track record in management and transformation of a large global support team or function.
• Experience in supporting and working with senior stakeholders.
• Previous experience in Professional Services (desirable but not essential).
• Commercially savvy, with experience of financial budgeting and forecasting.
• An enthusiastic and personable role model with ambassadorship behaviour.

What a career at Baringa will give you

Putting People First.
Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:

• Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.
• Flexible Working: We know that the 'ideal' work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.
• Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.
• Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We've introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.
• Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company's success.

Diversity and Inclusion.
We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.

An award-winning workplace.
You can be a part of our 'Great Place to Work' - with our commitment to women and well-being in the workplace for all.

Using business as a force for good.
At Baringa we believe that everyone creates a lasting impact when you put people - customers, employees, investors, suppliers, and society - first. Our B Corp certification shows that we've met and held ourselves accountable to high standards of social and environmental performance and transparency. Our award-winning people-first philosophy makes us distinctive - Be Kind. Be Curious. Be Great at Work.

Join us
All applications will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.