Head of Commercial Enablement London

The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you're given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you'll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you'll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role

The Head of Commercial Enablement will report to the Operations Director and play a pivotal role in driving revenue growth and operational efficiency across Sales, Marketing, and Customer Success teams. You will equip these teams with optimised processes, tools, and strategic resources to improve performance and customer engagement. This role requires collaboration with senior stakeholders and cross-functional teams to ensure alignment with commercial goals and the successful implementation of enablement strategies.

Key Responsibilities

Team Enablement:

1. Develop and maintain FT Professional playbooks, standard methodologies, and strategic resources to improve performance across all commercial-facing teams.
2. Roll out tailored enablement programmes to ensure alignment and efficiency between Sales, Marketing, and Customer Success functions.

Operational Efficiency & Process Optimisation:

1. Oversee the technology stack, including CRM systems, Martech, and automation workflows, ensuring tools support revenue growth and operational efficiency.
2. Drive productivity improvements by optimising systems, identifying new solutions, and ensuring seamless integration of operational tools.
3. Act as the business owner for FT Professional's tech stack, leading evaluations, renewals, and return on investment assessments.

Cross-Functional Collaboration:

1. Partner with Marketing, Sales, Product, and Customer Success leaders to ensure product go-to-market strategies align with revenue objectives.
2. Collaborate with senior stakeholders to drive customer engagement and growth strategies.
3. Lead the enablement team, including dotted line management of key roles like the Commercial Product Manager.
4. Drive strategic initiatives that align marketing, sales, and customer success activities with overall business objectives.
5. Promote a culture of continuous improvement and operational excellence through coaching and leadership.

Required Skills and Experience

Commercial Acumen:

1. Proven experience in a senior operational or enablement role within a B2B or SaaS environment.
2. Strong understanding of sales and customer success strategies, with the ability to align operational processes to business goals.

Customer Focus:

1. Expertise in customer success methodologies, including retention strategies and product adoption tactics.
2. Experience managing CRM platforms (e.g., Salesforce) and driving automation through technology.
3. Proven ability to lead digital transformation projects and optimise tech stacks for efficiency.

Leadership & Stakeholder Management:

1. Strong leadership experience with a focus on cross-functional collaboration and team enablement.
2. Excellent communication and stakeholder management skills, with the ability to engage senior leadership and commercial units.
3. Strategic thinker with a track record of delivering initiatives aligned to long-term business goals.

What's in it for You?

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community.

We've embraced a hybrid working model that promotes flexibility, including remote work options. We will support specific flexibility requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email and a member of our team will be happy to help.

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