Head of Credit Control

Senior Credit Controller

As a Senior Credit Controller in the real estate sector, your role involves managing the credit and collections processes to ensure timely payments from leasehold tenants. This role will have a particular focus on the retail sector.

Key Responsibilities

1. Credit Policy Adherence: Monitor and enforce existing credit policies, ensuring best practice across the Accounts Receivable function.
2. Tenant and Client Relations: Build and maintain positive relationships with tenants, clients, and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes, and escalations.
3. Collections Management: Monitor and manage accounts receivable aging reports, proactively following up on overdue payments, issuing reminders, and initiating collections actions as necessary to minimize delinquencies and maximize cash flow.
4. Negotiation and Resolution: Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and AR management team to resolve disputes and minimize financial losses.
5. Credit Analysis and Reporting: Analyze credit and collections data to identify trends, assess portfolio performance, and forecast cash flow projections. Prepare regular reports and presentations for senior management, highlighting key metrics and actionable insights.
6. Compliance and Legal Compliance: Ensure compliance with relevant regulations, lease agreements, and industry standards governing credit and collections activities.
7. Process Improvement: Identify opportunities for process improvement and automation within the credit and collections function, assisting with implementing technology solutions and best practices to enhance efficiency, accuracy, and scalability.
8. Mentorship: Provide guidance and training to credit control staff, fostering a culture of accountability, collaboration, and continuous learning to optimize team performance and achieve departmental goals.

Person Specification

1. Previous experience in the property industry desirable, combined with a minimum of 4 years' experience in credit control and a strong knowledge of the end-to-end credit control process.
2. Must be numerate, computer literate, and possess good communication skills.
3. Excel experience within a Windows environment.
4. Must have the ability to work under pressure, use their initiative, and have a flexible yet ordered approach to their work.
5. Confident, assertive, and strong attention to detail.
6. Experience of working in a high volume and target-driven environment.
7. Previous supervisory experience is desirable.