Head of Customer Onboarding

Our client are looking to hire Head of Customer Onboarding for their operations, the ideal candidate must have:

• Experience in a senior Customer Onboarding role within a fast paced growth organisation.
• Experience of onboarding new customers.
• Experience of implementing Hardware and SaaS technology product and/or projects.
• Experience of developing processes, policies, training, and best practice in a similar fast-moving SaaS or Technology focused organisation.
• Experience of developing and delivering project plans.
• Exceptionally strong Customer Relationship skills.
• Strong stakeholder management skills and experience.
• Strong experience using systems and data, analysing and providing insights, and creating clear and impactful reports and dashboards.
• An exceptional communicator who is able to manage key relationships internally and externally at all levels.
• Excellent attention to detail, problem solving and analytical skills.
• Experience of managing and developing a team advantageous.