Head of Digital Portfolio Delivery

Location: London (hybrid working 2 office days per week)

Employment Type: Permanent, full time

Additional Benefits: Annual Bonus, Cash-Car Allowance & Private Medical Insurance

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Head of Digital Portfolio Delivery means you'll play a crucial role in our success and be part of this exciting motoring journey.

Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.

This is the job

We are seeking a dynamic and experienced Head of Digital Portfolio Delivery to lead and oversee a portfolio of change initiatives aligned with our Digital and Customer Group strategy. This role involves working closely with stakeholders across the organisation to prioritise, define, and execute a roadmap of change that enhances customer outcomes and delivers sustained business value within agreed governance frameworks and budget allocation.

Within the role you will lead the Digital 'front door' process, identify synergies and continual improvement opportunities to refresh and strengthen the operating model. This position requires a strong blend of strategic thought and hands-on activities to drive forward our Digital strategy.

What will I be doing?

• Engage and form strong relationships with stakeholders, including up to Executive Board level, to create, influence, and maintain a roadmap of change initiatives aligned with business priorities and OKRs for the Digital function.
• Lead and oversee all financial aspects of the portfolio, including project spend, headcount, and external spend, accounting for up to £20m of Capex and up to £5m of Opex.
• Review, refine, and embed processes for tracking key activities across Digital and wider teams, ensuring one source of truth for milestones, issues, and dependencies.
• Build and develop relationships with leadership teams, ensuring their interests are accurately represented and championed within the wider Technology community.
• Identify and overcome challenges with prioritisation and delivery expectations by building flexible resource models and developing innovative solutions to planning.
• Lead and develop a team of business analysts, project managers, and PMO analysts to become a best-in-class function.

What do I need?

• Proven success in leading transition and transformation in complex organisations, with the ability to simplify complex issues and articulate a vision that gains support at all levels.
• Strong budget management experience (Opex and Capex), commercially astute, and able to negotiate with partners and internal stakeholders.
• Effective communication, motivation, influence, and leadership skills, with the ability to work at both operational and strategic levels.
• Highly effective interpersonal skills to form and maintain relationships across the business and IT, with a strong understanding of the external market, innovation, and tech trends.
• Strategic thinker with attention to both the big picture and details, demonstrating customer obsession, and possessing advanced communication skills to influence, lead, and negotiate.
• Proactive self-starter with high emotional intelligence, able to work under pressure, multitask, prioritize, and thrive in ambiguous situations.

Additional information

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.