Head of Experience Management DACH (f/m/d)

Do you want to be part of one of the most exciting digital signage firms across Europe? Our mission is to deliver extraordinary customer experiences every day in physical retail spaces. We have a strong commitment to improving the shopping experiences for customers worldwide. By starting with a deep understanding of our clients' businesses, goals, and desired outcomes, we design exceptional customer experiences based on their needs, helping them to stand out and gain a competitive advantage. These experiences are powered by our best-in-class In-store experience management platform, which is used by top brands such as BMW, Porsche, O2 Telefónica, Commerzbank, Lufthansa, J.Lindeberg, SPAR, and Samsonite.

Grassfish is part of the Vertiseit Group, listed on Nasdaq First North Growth Market in Sweden, and consists of over 120 talented colleagues, primarily based in our main offices in Varberg, Sweden (HQ), and Vienna, Austria (65 colleagues).

We are now seeking an experienced Head of Experience Management DACH (f/m/d) based in Vienna wanting to make a real impact in the world of digital signage! In this role, you will be the key person in evolving the In-store experiences for global brands and leading retailers, by leading our Consulting teams of currently 12, all based in Vienna!

Key responsibilities

• Lead and inspire 2 squad teams (consisting of Squad Leaders, Project Coordinators, Developers and UX / UI Specialists) to achieve peak performance as well as foster their personal growth and professional development.
• Provide strategic guidance and hands-on coaching to them, empowering them to enhance the in-store experience for our esteemed global brand partners and leading retailers.
• Effectively manage and oversee the consulting departmental budget, ensuring optimal allocation of resources to support our mission and goals.
• Implementation of the Consulting way of working in every squad.
• Ensure that our Consulting deliveries have a high standard with high customer satisfaction.
• Assure squad structures meet global business and customer needs, optimizing competencies and resources for maximum impact.
• Align with the Swedish Global Head of Consulting and various internal teams to constantly improve the collaboration between Consulting and other departments.
• Develop customer-centric visions and strategies and advise global customers and partners from various industries in their digital transformation whilst building your own Squad along the line later on.

Your profile
At Grassfish, we believe in growing and exploring new depths. We seek a curious individual who is eager to innovate and join our journey to become the global leader in Digital In-store solutions.

We are now looking for someone with

• Passion for experiences: We believe that being passionate about improving the omnichannel experience is important, preferably with a retail background. A technical understanding is certainly also helpful!
• Think like a customer: A customer-centric approach and always wanting to solve the customer's needs from both a customer experience and business perspective.
• Business mindset: Taking responsibility for the budget and the business, both from a sales/revenue perspective, and also from a cost perspective.
• Make it simple: Good leadership skills and a structured approach will help the squads do the right things.
• Dare to Challenge: Always wanting to evolve both our own business and our customers' in-store experiences.
• Strong communication skills: German and English are a must.

Perks

• An office filled with passionate and friendly team members who collaborate to achieve success, with the option of 2 days of home office per week.
• Discounts on various products and services to help you save on personal purchases.
• A flexible benefits package, including options such as an annual public transport pass, a contribution to the "Klimaticket", or Sodexo restaurant or grocery vouchers.
• A well-stocked kitchen with complimentary snacks, including coffee, tea, fresh fruit, nuts, crisps, soft drinks, juices, and seasonal treats.
• An annual personal budget of €500 for professional development and learning.
• Weekly on-site massages to help you unwind.
• Ergonomic workstations with height-adjustable desks to ensure comfort and well-being.
• Regular company events to foster team spirit and celebrate our achievements.
• Access to an external hotline for mental well-being support.
• Opportunities for internal career progression within the company in 5 different countries.

Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is as per the collective agreement €4,500 gross per month based on full-time employment (38.5 h/week). However, the package will be higher and will be based on your qualifications and experience.

If you have any questions, you are welcome to contact: Elisabeth Pichler, Senior HR Business Partner.

We trust our employees.
Our Grassfish culture is our most valuable asset and is based on our core values - think like a customer, make it simple, dare to challenge and trust in diversity. These values guide us in everything we do and that's how we succeed with over 100 colleagues in Austria, Germany, Sweden, Norway, Denmark and the UK, and clients all over the world.