Head of Operations

About this job

The Head of Operations is responsible for the seamless day-to-day management of Woolwich Works' venues and facilities, ensuring the smooth execution of all activities across the site. This includes developing and implementing standard operating procedures (SOPs) to ensure efficient operations and overseeing the scheduling of staff for venue management and visitor services, ensuring the site operates safely and successfully in line with budgets and strategic direction set by the Operations Director or Director.

The Head of Operations takes charge of security and safety management for the site, overseeing key contractors including security and facilities & maintenance, ensuring all safety protocols are followed. This role is responsible for delivering an exceptional visitor experience, ensuring that the venues are consistently well-presented, properly prepared, and ready for use on time.

As a hands-on leader, the Head of Operations will share the majority of duty management responsibilities with the Venue Operations Manager and the Visitor and Artist Liaison Manager. They will support a wide range of activities including performances, rehearsals, workshops, meetings, weddings, parties, and commercial events. While the role involves strategic oversight, it is far from an office-based position. The postholder will be expected to actively manage the building during their shifts, supporting staff, visitors, and event participants. Specifically, the Head of Operations will duty manage larger performances and events, requiring some evening and weekend work as part of the role's responsibilities.

The scope of this role is comprehensive, covering areas such as venue management, visitor services, volunteers, housekeeping, security, facilities and maintenance, and health and safety. The Head of Operations will be instrumental in fostering an inclusive, safe, and professional environment for everyone who interacts with Woolwich Works.

Is this job for you?

We are seeking a highly experienced professional with a proven track record as a Head of Operations, Operations Manager, Venue Manager (or equivalent) in mid to large scale live entertainment venues. Experience of managing high-profile live music performances is particularly advantageous.

The ideal candidate will have a strong background in leading both permanent and casual staff - combining administrative expertise with clear, impactful leadership and support. Significant experience in venue health and safety management is essential, as is the ability to confidently handle safety and compliance issues in a flexible, multi-arts environment including interfacing with visiting productions and events teams.

This is a role for someone equally comfortable managing from a desk or being actively present on the floor, with sharp instincts for where their presence will make the most impact at any given time.

Closing date: 5 January 2025