Head of Propositions

UK, Hybrid

️ Our Perks

Values-driven culture - we're really proud of our culture.

Drive your own experience

• Personalised Learning and Development Budget
• Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• Technology - Your choice of Mac or Windows

Empowering you to be your most authentic self

• 25 Holiday Days + your local bank holidays
• 1 Birthday day - it only happens once a year!
• 3 So Giving Days - spend these days giving back to your chosen cause
• Religious Celebrations Leave
• Mental Healthcare - Sessions with Unmind
• Enhanced Family Leave

So Energy

Who we are

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability.

We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

The Role Head of Propositions at SO ENERGY

As our Head of Propositions, you will take ownership of our proposition management and development strategies, ensuring alignment with our ambitious net zero goals. This role is at the forefront of creating customer-centric, high-impact products and propositions, blending strategic oversight with hands-on delivery. By collaborating across teams and leveraging market insights, you'll champion initiatives that address customer needs, drive commercial success, and position So Energy as a leader in transitioning to a sustainable energy future.

Reporting into our COO, Charlie Davies.

What you'll be getting up to:

Proposition Management & Development

• Own and lead our existing range of propositions and new product development strategy, ensuring alignment with organisational goals and the net zero transition.
• Drive the ideation, prioritisation, and delivery of propositions that address customer needs and barriers to adopting net zero solutions.
• Oversee the product planning, backlog, and roadmap to ensure timely delivery of customer-focused initiatives, balancing business priorities and resource allocation.
• Ensure clarity in scope and definition of requirements, enabling technology and commercial teams to assess feasibility, cost, and effort effectively.
• Establish success metrics and lead test-and-learn approaches to validate hypotheses, identify pivot points, and assure the path to success.
• Collaborate with Product teams on defining value propositions, customer journeys, and integration of marketing key messaging.

Commercial Strategy

• Develop and oversee the execution of growth strategies that support the department's commercial goals.
• Contribute to pricing strategies, tariffs, and cost structure review to ensure competitiveness and sustainability in the net zero product portfolio.
• Monitor and analyse performance data, providing actionable insights to optimise propositions and maximise impact.
• Inform strategic decision-making for the department roadmap by leveraging insights from industry trends, competitor analysis, and market research.

Stakeholder Collaboration

• Lead cross-functional collaboration with regulatory and compliance teams to ensure all propositions meet industry standards and adhere to policies.
• Cultivate partnerships with external organisations, such as technology providers, industry experts, and other stakeholders, to enhance the value of product offerings.
• Prepare and present compelling business cases, forecasts, and updates to senior leadership and key stakeholders.

Customer Focus

• Champion a customer-first approach across all departmental activities, ensuring propositions deliver seamless and positive customer experiences.
• Engage directly with customers and industry partners to gather insights and feedback that shape product development.
• Conduct and oversee market research to identify emerging trends, unmet customer needs, and opportunities for differentiation within the energy sector.

This role will be a great fit if:

• Track record of successfully taking new products to market
• Excellent stakeholder management and engagement
• Experience working cross-functionally with product development teams and customer operations teams
• A customer-centric mindset
• An analytical mindset with a passion for improving things
• Good written, verbal and presentation skills
• Excellent attention to detail, ability to multi-task, prioritise, and manage time effectively
• Comfortable working in an agile environment

Research shows that some people are less likely to apply for a role unless they are 100% qualified. Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.

So, if this role excites you, don't let our role description hold you back, get applying!

Want to tailor your application?

Hiring Process

1. Talent interview with a member of the Talent Team
2. Technical interview with our Propositions Manager and Product Lead
3. Leadership interview with our COO and Head of People Partnering

Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues.

Honest - Transparency is key, whether that's providing clear bills to our customers or trusting our staff to do the right thing.

Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.

Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers.

Caring - We care about the work we are doing, our customers and our colleagues.

Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.