Hybrid Temp to Perm Helpdesk Administrator - Corporate Co (Start ASAP)

We are seeking an organised and customer-focused Helpdesk Administrator that is available immediately. In this role, you will play a vital part in ensuring smooth daily operations by managing helpdesk enquiries, liaising with clients, and coordinating various administrative tasks. You will be the go-to person for ensuring exceptional customer service, timely response to requests, and maintaining the overall efficiency of systems.

Key Responsibilities:

- Manage daily helpdesk calls and emails, escalating issues to Lead Contract Support and Contract Manager when necessary

- Chase suppliers for service records and upload to Concerto

- Anticipate and deliver internal and external customer needs while building effective relationships

- Ensure all helpdesk enquiries are responded to in line with SLAs, and close work orders in a timely manner

- Provide excellent customer service by managing expectations and facilitating communication between the team and clients

- Liaise with clients on a variety of matters, attending to their needs and maintaining strong working relationships

- Maintain procedures such as logging/tracking hazards and updating the Site Induction pack

- Compile, log, and submit timesheets and expenses; maintain team attendance planner

- Liaise with subcontractors, book planned and reactive maintenance, and obtain quotations for extra works

- Raise purchase orders, process supplier invoices, and resolve queries

- Manage the customer's access control system, including issuing and auditing access cards

- Oversee cleaning provider performance and conduct monthly cleaning audits

Skills & Experience Required:

- Strong organisational skills and the ability to manage multiple tasks efficiently

- Excellent communication skills and customer service mindset

- Proficiency in MS Office and experience with systems

This role will be hybrid with at least 1 day working from home.

If you're a proactive problem-solver with excellent organisational skills, we'd love to hear from you. Apply today!