ICT Support Engineer

Bedrijfsomschrijving

Vanderlande's baggage handling systems move 3.2 billion pieces of luggage around the world per year, in other words 8.8 million per day. Its systems are active in 600 airports including 17 of the world's top 25. More than 20 million parcels (300 packages per second) are sorted by its systems every day. These have been installed for a variety of customers including the four largest parcel and postal companies in the world. In addition, 12 of Europe's top 20 e-commerce companies and many distribution firms have confidence in Vanderlande's efficient and reliable solutions.

The company focuses on the optimisation of its customers' business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande's extensive portfolio of integrated solutions - innovative systems, intelligent software and life-cycle services - results in the realisation of fast, reliable and efficient automation technology.

Established in 1949, Vanderlande has more than 4,000 employees, all committed to moving its customers' businesses forward at diverse locations on every continent. With a consistently increasing turnover of more than one billion euros, it has established a global reputation over the past six decades as a highly reliable partner for value-added automated material handling solutions.

Global Commercial Baggage Handling System market competition by top manufacturers, with production, price, revenue (value) and market share for each manufacturer; the top players including

Daifuku Group

Siemens AG

Vanderlande Industries

Beumer Group

G&S Airport Conveyor

Pteris Global Limited

Fives Group

Alstef

There are multiple disciplines within ICT to support our internal organization. One of these teams is the ICT Operations and Core Services team. This team

consists of the Infrastructure, Workplace, Asset management, Project Management, Collaboration tooling and ICT Service Centre & Repro teams.

In this job you will be working at the ICT Service Centre and be responsible for supporting our internal employees. In this roll the ICT Service Centre

supports, together with local ICT contacts, 9500 workplaces around the world. The ICT Service Centre is a skilled services centre responsible for logging and handling of tickets. You will be picking up calls and tickets in the ticket system, you ask the right questions to get to the bottom of the problem and try to resolve it.

Job Description:

As an ICT Support Engineer you are driven to provide the best possible IT customer service. You have a broad knowledge of different subjects which you can use to resolve a variety of tickets, leading from hardware, to Windows and even to application specific issues.

As ICT Support engineer you analyze and resolve incidents or service requests and contribute to resolving problems while supporting our international Vanderlande

colleagues worldwide within regular office hours. As Senior member of the team you will also use your knowledge to guide others to resolve tickets and service requests efficiently and try to think of routine tasks to automate together with specialists.

Your profile:

As an ICT Support Engineer you are a teamplayer looking to make our department everyday better. You understand that automation is needed in a fast growing

organization and it saves time for the ICT Support team. Your communication skills, both verbal and written, strong for an international company of many different offices around the world with different types of cultures.

• Minimum of 2 years working experience in a similar job (skilled service desk / help desk)
• Knowledge of FMIS like TOPdesk
• Experience working with Microsoft Office 365, Windows 11 and Active directory
• Knowledge about Powershell, intune, SCCM or similar tooling is beneficial.

Wanneer je als IT specialist bij Randstad Digital werkzaam bent, betekent dit dat je toetreedt tot ons netwerk! Bij ons staat jouw loopbaan voorop. Randstad Digital biedt jou een persoonlijk ontwikkeltraject waardoor jij je kan ontwikkelen! Je kunt hierbij denken aan interesse en mooie opdrachten bij diverse klanten en het behalen van belangrijke/relevante certificaten. Daarnaast hebben wij al ervaren professionals in dienst die graag met jou sparren over ontwikkelingen.

Primaire arbeidsvoorwaarden

• Marktconform salaris, wat per opdracht nog flink kan oplopen
• Kwartaalbonus of 13e maand, afhankelijk van de geldende arbeidsvoorwaarden bij opdrachtgever
• 8,33% vakantiegeld

Contractvorm

• In overleg

Secundaire arbeidsvoorwaarden

• Pensioen Plus regeling (pensioenopbouw vanaf dag 1)
• Yacht Academy: 5000+ extern ingekochte opleidingen om uit te kiezen
• Netto €750,- om jouw thuiswerkplek in te richten
• Mogelijkheid referral bonus (€1.500 per aangedragen professional die start op opdracht)
• 25 vakantiedagen per jaar o.b.v. 40 uur
• Reiskostenvergoeding
• Thuiswerkvergoeding