Implementation Project Specialist (Mandarin or Cantonese)

Implementation Project Specialist (Bi-lingual)

Apply to locations: MYS-Kuala Lumpur-Menara Prestige Level 31

Time type: Full time

Posted on: 9 Days Ago

Job requisition id: R

What we do

LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain. With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk management, we operate at the heart of the world's financial ecosystem and enable the sustainable growth and stability of our customers and their communities. Together, our five business divisions - Data and Analytics, FTSE Russell, Risk Intelligence, Capital Markets, and Post Trade - offer customers seamless access to global financial markets, across the trading lifecycle.

Role Purpose:

The role of the Implementation Project Specialist is to own all aspects of implementation for customers ranging from new implementation to upgrades and other required changes once these have been discussed and agreed. The role will apply project management skills to communicate and co-ordinate on agreed activities to ensure that they are delivered on time and to a high quality. The Implementation Project Specialist will be liaising with the customer and all internal resources frequently to deliver on planned activities and will ensure that all processes are adhered to. There will also be a close relationship between this role and the Implementation Relationship Manager in order to keep updated with proposed changes and upcoming activities.

Responsibilities

• Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role.
• Coordinate all internal collaborators and resources to achieve the objective of the implementation.
• Coordinate all implementation related activities and tasks.
• Inform/agree with customers on the schedules, timelines, and any planned activities to be performed as part of an implementation.
• Distributes tasks to various teams to achieve agreed timelines, scope and costs.
• Make sure internal process is followed and keep systems record and key data up to date.
• Monitor and communicate updates on progress to key collaborators in format and method agreed.
• Holds reviews on the status of their book of business informing about the progress and potential issues.
• Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
• Participate in collaborator meetings. There may be a requirement to chair the meetings on occasion.
• Ensuring project deadlines are met and escalate to relevant groups as required.
• Partner with Implementation Relationship Manager to ensure smooth delivery of customer projects.

Skills

• Business level proficiency in Mandarin/Cantonese/Thai/Bahasa Indonesian.
• Highly organized, with attention to detail
• Ability to pick up and understand processes quickly
• Strong interpersonal skills with excellent verbal and written communication
• Experience in supporting teams in the day to day running of operations, projects, customer change
• Highly pro-active and to have a sense of urgency
• Ability to effectively prioritize and execute tasks during peak periods and in a pressurized environment.
• Experience working with customers in planning and communicating an implementation type of project.
• Basic understanding of the product, technology of the project, changes they coordinate.
• Excellent customer facing engagement skills.
• Basic knowledge of technology, LSEG product suite and networking

If this sounds exciting, apply today!

Our Purpose

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

Our Organisation

Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions.

Where We Work

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific.