(Inhouse) IT Service Manager Service Delivery Cloud (m/f/d)

Join our global IT Operations team, which manages and continously develops our state-of-the-art IT infrastructure form the network to cloud.

Your tasks

• Taking responsibility: Responsibility for IT Service Management in the first / second level area for cloud service delivery
  

• Driving progress: Ensure the quality of ITSM processes; contribute to the implementation of new topics and processes
  

• Managing tasks: Independent monitoring of contract related and SLA responsibilities
  

• Recording conscientiously: Completing and maintaining documentation for cloud topics
  

• Living collaboration: Proactively working together with members of the global IT infrastructure as well as our service providers to ensure contract fulfillment and optimal service delivery
  

Your profile

• Education: Completed studies in computer science, business informatics or comparable training (e.g. IT specialist (m/f/d) with several years of practical experience)
  

• Experience: Professional experience in service delivery; experience with IT governance and IT security management; experience in working with service providers
  

• Know-How: Strong understanding of ITSM and ITIL (ITIL certification is an advantage); knowledge of cloud environment (AWS and/or Azure); familiarity with business workflow processes
  

• Languages: Conversationally fluent English language skills required (min. C1/ C2); German language skills are advantageous
  

• Personality: Goal-and solution-oriented way of working as part of a team , analytical approach to challenges, willingness to constantly deal with new technologies
  

Your benefits

• Security: The security of a large, globally active company with high standards for occupational safety
  

• Prospects: Structured induction into the new area of responsibility, training and further education opportunities, e.g. via our Leadec Campus
  

• Remuneration: Attractive remuneration commensurate with qualifications
  

• Vacation: 30 days vacation entitlement
  

• Flexibility: Proportionate mobile working and flexible working hours
  

• Benefits: makes our benefits accessible to you, e.g. company pension scheme, numerous benefits for employees, including local health and sports offers and the option to lease a company bicycle (also for private use)
  

• Transparency: Easy access to company information and news via our employee app "we.do"