IT Analyst

I'm delighted to be recruiting for an IT Analyst on behalf of a prestigious and highly regarded educational institution in Cambridge.The Role:As an IT Analyst, you will provide technical support across various levels, offering first, second, and third-line support to the organisation.Key Responsibilities:

• Provide first-line support for IT and audio-visual technologies.
• Service Desk: Efficiently managing support calls, escalating when required.
• Troubleshoot and resolve more complex issues as part of second and third-line support.
• Assist with the installation and maintenance of servers, applications, and network equipment.
• Lead technical projects, from identifying needs to full implementation.
• Ensure security through regular updates, security scans, and managing backup operations.
• Work closely with the IT Operations Manager on packaging and delivering applications.
• Maintain the IT asset database and manage licensing compliance.
• Maintain user accounts and assist with Starter and Leaver processes.

Experience Required:

• Demonstrable experience working within a similar role.
• Strong problem-solving skills.
• Ability to configure and maintain network equipment and servers.
• Experience managing technical projects from start to finish.
• Proactive and able to work autonomously in a fast-paced environment.
• Excellent communication skills and a collaborative team player.

Please Note: This role is based on site 5 days a week in Cambridge.Next Steps:If you're excited to take on a diverse IT role and be part of a forward-thinking IT team in a vibrant educational environment, apply now!