IT Apprentice

Employer description: As a managed services provider, we manage the full range of technologies used by our clients from desktops to hosted /cloud solutions, including telecoms and network security.

Overview:A fantastic opportunity has arisen for a IT Apprentice in Watford.This is a great chance to earn money while you learn in a government funded apprenticeship!

The successful candidate will complete a Level 3 - Azure - Infrastructure Technician Apprenticeship.

Purpose of Job:

• To work as part of the support team, primarily setting up computer / network / security systems prior to shipping / installation as well as helping with the repairs.
• To provide the highest quality of service to our clients.

Salary:£15,000 per annum.

Main Tasks and Responsibilities:

• Configure computers, network & security devices prior to shipping or installation.
• Process returns from customers and document on our ticketing system all information relating to the return.
• Receive items into stock and help the service desk manager with correctly recording details of the new items in our stock systems.
• To make a positive contribution to update and maintain Service Desk documentation including knowledge base.
• Work within the IT Operating Model, following defined IT processes and procedures.
• Ensure a high level of customer service is delivered.
• To maintain a professional discipline within the team and the practice by adopting the procedures applicable to the department.
• Upon management request you should be willing to perform duties outside normal business hours, e.g. on-call service or overtime.

Desirable experience and skills:

• Experience in using Windows 7 / 8 /10
• Experience with computer components and how they work
• Excellent customer service skills - has a sufficient communication skill for effective dialogue with customers, suppliers and partners.
• Highly motivated, flexible and committed attitude toward service delivery

Personal qualities:

• Autonomy:Works under routine direction. Uses minor discretion in resolving problems or enquiries. Works without frequent reference to others.
• Influence: Interacts with and may influence immediate colleagues. May have some external contact with customers, suppliers and partners. May have more influence in own domain.
• Complexity:Performs a range of varied work activities in a variety of structured environments. Contributes to routine problem resolution.

Business skills:

• Understands and uses appropriate methods, tools and applications.
• Identifies and negotiates own development opportunities.

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Benefits:

• 25 days annual leave, plus bank holidays
• Canteen with tea coffee and cold drinks
• Pension scheme

Future prospects:90% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.