IT Service Desk Analyst - Desktop, hardware etc
Posted 4 hours 43 minutes ago by Mills Goodwin Talent Network
IT Service Desk Analyst - Desktop, hardware etc; Edinburgh + 1 WFH day; Min 9 month FTC - £30-32k + pension, 28 days holiday etc all pro-rata
A confident, enthusiastic IT Help Desk or Service Desk Analyst with strong customer service skills, is sought for this dynamic, finance org who, are continually investing in their IT services & using the latest technologies.
The IT Service Desk Analyst will be part of a collaborative & supportive team of c25 who, provide 1st & 2nd line support to c1800 colleagues/users from across the business predominantly via remote access with some f2f too.
The role covers the end to end process from call logging through to trouble-shooting, facilitating solutions & final resolution of issues as well as involvement in future project work too. You will be keen to take ownership' of issues, identify priorities and communicate with all parties effectively.
The IT Service Desk Analyst will utilise their broad IT knowledge ideally (but not essentially) including most of the following:-
- Supporting Microsoft Windows 10 or 11 in an enterprise environment
- Administrating Microsoft Active Directory
- Supporting Microsoft 365 Applications
- Supporting remote connectivity/VPN & LAN/WAN technologies
- Supporting HP hardware (Laptops and Desktops)
- Supporting Printers & Multi-Function Devices
Any exposure to the following advantageous Intune, Exchange, Jira Service Management, iOS Apple devices &/or Microsoft SCCM. You will also be keen to learn about the latest Cloud & Cyber Security technologies, full training is on offer.
The IT Service Desk Analyst will also need strong communication skills as they will be liaising with stakeholders & colleagues of all levels (including Directors) from across the business, providing a high level of customer service and sharing their ideas & suggestions to add value to their colleagues in the Technical and IT Service Desk teams too.
Ideal opportunity for an enthusiastic IT Service Desk Technician keen to utilise, challenge & add to their skills, in a friendly, successful company, with a collaborative, customer-centric culture and a great work/life balance.
This role is initially a minimum 9 month Fixed Term Contract (on the PAYE of my client).
Salary £30-32,000 depending on experience plus (pro rata) benefits including non-contributory pension, 28 days holiday, healthcare, home working (usually 1 day a week), great training etc
Working Hours (35 a week) are Monday to Friday: 08:00-16:00 or 09:00-17:00 or 10:00-18:00.
The team are predominantly based from smart, modern offices in based in Edinburgh (EH12), a 10-minute walk from Edinburgh Park Station and South Gyle Station; plus some home/remote working (approx. 1 day a week).
Interested? Please apply ASAP with your CV and I will endeavour to respond within 3 working days.
NB Mills Goodwin Talent Network is an employment agency and your details will not be passed to any of our clients without your prior approval.
IT Service Desk Analyst - Desktop, hardware etc; Edinburgh + 1 WFH day; Min 9 month FTC - £30-32k + pension, 28 days holiday etc all pro-rata