IT Systems Manager

Robert Half are working with a growing Newport based client in the Manufacturing/Production industry to recruit an IT Systems Manager on a permanent basis. This is a standalone IT Management role that requires a technical resource with commercial understanding.

Role responsibilities;

• Ensure a robust and high performing IT infrastructure is in place, which can support delivery of business objectives and operates at maximum efficiency.
• Maintain and upgrade networks and Servers, implementing efficient server upgrades and migrations when required.
• Manage and monitor controlled access to the company's network and associated systems.
• Ensure robust cybersecurity measures are in place to safeguard the business against potential threats.
• Internal responsibility for company's ERP system, including support and maintenance.
• Accountable for facilitating software and hardware upgrades, ensuring they are delivered successfully and within budgetary limits.
• Seek to identify, propose and implement improvement opportunities, ensuring alignment of IT infrastructure with current and future business requirements.
• Evaluate IT risks and develop network recovery and backup processes
• Be the point of escalation for all technical issues.
• Delivering comprehensive 1st, 2nd, and 3rd line support to internal users on business systems
• Responsibility for ensuring the ERP system is fit for purpose and meets internal stakeholder requirements.
• Maintain and develop Local VBA based solutions and provide controlled user access to data from the ERP system using SQL/VBA.
• Deliver training where required to facilitate efficient utilisation of systems and ensure high awareness of cyber and other security threats
• Manage the IT and telecoms budgets.
• Manage all IT contracts and third-party relationships, coordinating and delegating tasks, projects and monitoring third party support as well as ensuring the business is receiving value for money.
• Procure IT and telecoms equipment to meet business requirements and recommend appropriate life cycles for business equipment.
• Prepare costings, project appraisal and implementation plans for all IT projects.
• Set up IT equipment and systems for new team members.
• Resolve other day to day issues as and when they arise.

Skills/experience:

• Senior-level IT experience, in a manufacturing or similar environment.
• A hands-on approach and a versatile IT skill set, ready for strategic planning and daily operations alike.
• A robust understanding of cybersecurity, and safeguarding digital assets.
• Excellent ERP support experience
• Proficiency in User Support, including Office 365, SharePoint, Teams, and Office
• Experience in delegation and monitoring third party support
• Experience of the following is essential: SQL server, VBA development, familiarity with LAN and WAN networks.

Desirable:

• Experience in the following is desirable: Bar code solutions, Azure AD, Active Directory, InTune, a solid understanding of Microsoft Windows 10 & 11 environments, including troubleshooting and VLAN configuration.
• A leader, with high quality communication skills and a keen collaborator, who proactively seeks to influence business improvement.
• A problem solver with a flexible approach to the role and a desire to ensure business and operational continuity are maintained at all times.
• Practical exposure to delivery of IT projects.

Salary/Logisitics:

• £50,000-£55,000
• Onsite as standard in Newport offices

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: