ITIL Service Management - 6 Month Contract - Zoeterwoude

ITIL Service Management
Duration: 6 months + extension
Location: The Netherlands, Zoeterwoude

*Urgent 6 Month Contract - Role hiring now!*

This is a *Netherlands* based role with an excellent immediate start within a Global Technology Client that is working on their largest digital and technological transformation program.

Job Role:

• Develop and implement transformative IT service management strategies and frameworks that align with the company's objectives, laying the foundation for a robust program. This includes refining our holistic service portfolio, aligned with industry best practice/taxonomies
• Partner with the senior-level stakeholders to define key performance indicators (KPIs) that reflect our commitment to diversity and inclusion while measuring the effectiveness of IT services.
• Driving the development and adoption to ITIL best practices for service management throughout the organization.
• Identifying and mitigating risks to ensure the security and reliability of our services.

Requirements:

• 10+ years of relevant experience in various aspects of the service life cycle/portfolio management,
• Exceptional interpersonal and communication abilities to engage effectively with diverse senior stakeholders (both technical and non-technical).
• In-depth knowledge of service management principles, ITIL framework, and industry standards (including in depth understanding around the service life cycle)
• Ability to draft robust IT service policies and frameworks to then socialize across the organization for seamless adoption.
• Analytical and problem-solving skills to identify and resolve service issues.
• Strategic thinking and the ability to align IT services with the company's strategic goals.
• Experience working in an Agile environment. Familiarity with JIRA, ServiceNow and Confluence is advantageous.
• You are a team player and not afraid to roll up your sleeves to drive this transformation.
• High level of autonomy and self-motivation.

Please send your CV or call Ahmed to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply.