Lead Consultant - Workplace EUC Lead (M/F/D), Germany

Posted 7 days ago by Infosys Limited

Permanent
Not Specified
Other
Baden-Württemberg, Stuttgart, Germany, 70173
Job Description

Technology EUC-Patching_and_Distribution SCCM

Company: ITL Germany

Requisition ID: 122825BR

Role

Lead Consultant

Technology

Workplace EUC Lead

Location

Stuttgart, Germany

Technical Skills (Required)
  • Experience supporting Microsoft systems (Windows 10, 11) in IT Infrastructure function
  • Support System Center Configuration Manager (SCCM) and Intune administration and engineering, collection and query creation and management; application and package creation and deployment; content distribution, management and troubleshooting, and custom report creation.
  • Use SCCM and Intune software update groups to keep Windows workstations and servers patched to correct levels.
  • Expert knowledge of SCCM and Intune to include device enrollment, policy management, application deployment, compliance enforcement, and conditional access
  • BitLocker Encryption through Intune
  • A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
  • Good understanding of Microsoft Active Directory, Patch management, DHCP and DNS
  • Hands-on experience in ITSM-ServiceNow
  • Excellent written and oral communication skills in German and English
  • Experience in Scripting languages like PowerShell
Technical Skills (Nice to Have)
  • Awareness of latest technologies and trends
  • Knowledge of agile methodologies
  • Ability to identify and instill industry best practices
Language Skills

German and English

People Skills
  • Client management
  • Team coordination
Soft Skills
  • Create deep client impact
  • Execution excellence
Area of Responsibilities
  • Handle incidents and resolve within SLA
  • Act as a SME in Intune, SCCM client troubleshooting, windows client patch deployment and remediation
  • Be part of a team that operates aligned to global time i.e. 24x7
  • Involve in problem management sessions
  • Contribute to changes regarding OS, windows client patching
  • Coordinate with other teams for incident resolution and project implementations
  • Participate in daily and weekly calls
  • Monitor the status of incidents and changes using internal tools
  • Collaborate with customers in case of new OS releases, testing/UAT from other sites
  • Work with shift leads to excel in operations
  • Coordinate with 3rd party vendors/contractors on IT system upgrades, break-fix, and new installations
  • Implement service improvements and participate in transformation initiatives
  • Use PowerShell scripts for automating daily tasks
  • Monitor SCCM environment across APAC, EMEA, and LATAM
  • Read and understand various SCCM logs as per the issues