Lead ServiceNow Consultant

Lead ServiceNow Consultant

Location: Cambridge London

Employment type: Full-time regular

The Job

AVEVA is expanding the applications team focused on the ServiceNow platform. You will be responsible for analysing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. You will also collaborate on the design and implementation of a platform operating model that improves the likelihood of successful go-lives and end-user adoption. Additionally, you will provide technical evaluation of strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices. You will analyse existing ServiceNow modules, integrations, and formulate logic for additional stability to add new integrations & modules. You will devise logical procedures, prepare flowcharts, perform coding & test/debug programs, and provide input for documentation of new or existing needs.

Responsibilities:

• Lead the technical delivery of a portfolio of complex projects based on the ServiceNow platform
• Define technical solutions (at an architectural and design level of detail)
• Deliver compelling solution demonstrations across the ServiceNow platform
• Assist development teams in resolving complex technical issues through all stages of the project lifecycle
• Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources
• Ability to establish good working relationships with stakeholders and team members
• Guide, mentor and train team members
• Define and implement differentiators for ServiceNow development and support projects
• Ability to define and implement best practices
• Ability to author clear and comprehensive documentation

Skills and qualifications:

• Minimum 7+ years of experience in the ServiceNow ecosystem.
• Minimum 2+ years of experience in end-to-end ITSM, HRSD Project implementations.
• Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
• Deep understanding of ServiceNow ITSM, HRSD, SecOps, ITOM, ITAM, Integrations & Scripting
• End to End Integration Experience Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process
• ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge
• Experience in complex ServiceNow integrations API-based and ability to create integration architecture
• Experience in implementation of Core modules (Service Portal, Employee Center, Case Management, Service Catalogue, Incident, MIM, Problem, Knowledge, Change, CMDB, Discovery, Event Management, Asset Management)
• Experience with delivering solutions in complex client environments
• Experience of agile and traditional software and project methodologies
• Experience in creating and modifying custom applications
• Certified ServiceNow System Administrator & Application Developer (must)
• Certified ServiceNow Technical Architect (desired)
• Certified Implementation Specialist in at least 3 product suites (any)
• Excellent communication & presentation skills

UK Benefits include:

Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, and credit check.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.