Lithuanian speaking- call center role

Job Opportunity: Lithuanian and English-Speaking Customer Service Representative

Location: Hampton, Peterborough
Pay: £15 per hour, increasing to £17.46 after 3 months
Contract: Initial 3-month contract with potential for extension
Hours: 7.5 hours/day, between 06:00 and 18:00; up to 2 weekends a month (with days off during the week)

Role Overview
Are you fluent in both Lithuanian and English, with strong communication skills and customer service experience? This role requires handling customer inquiries, incident management, and proactive problem-solving to ensure efficient and professional support.

Key Skills and Requirements

• Fluent in Lithuanian and English, with excellent verbal and written communication skills
• Extensive customer service experience with call handling and booking
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong problem-solving abilities to proactively address and resolve issues
• GCSE-level education (or equivalent) in Maths and English; IT certifications are advantageous but not essential

Responsibilities

• Regularly update and manage incidents in the Incident Management System, ensuring timely resolution within Service Level Agreements (SLAs)
• Provide regular updates to customers on incident status and progress
• Escalate unresolved issues to 2nd-line support or relevant teams as necessary
• Follow established Incident Management procedures to ensure compliance
• Maintain high levels of customer satisfaction through frequent communication and issue resolution
• Stay updated on current procedures and proactively develop skills through training and client interactions
• Attend team meetings and escalate service concerns as required to the Shift Leader, Team Leader, Service Desk Manager, or Service Delivery Manager

If you're a proactive, customer-oriented problem solver with the skills and experience required, we encourage you to apply today!

To apply or learn more, contact GTS